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Hi
I have had my account for nearly a year with sabadell bank, it has decided this morning to lock me out! And ask for a code that has not been sent to me, and last code that was sent was in october last year! ( this code is not on list)
I have tried calling, they could not understand!
Anyone got any ideas of what i shall do🤷🏻♀️
Apart from visit the bank!( which i can gurantee will be a nightmare) I am over in spain in 12 days!
Thanks
Posted: Thu Sep 19, 2019 4:16pm
Oh no
I never sent a number before 14th september
So no wonder they blocked account, have you any idea how I can sort?
Thanks
Posted: Thu Sep 19, 2019 4:17pm
I also have an Account with Sabadell & yes they are now asking for added security to access your Account online .
If you are over in spain soon then im sure they will help you in the branch. Ive found the branch at La Zenia ( by the new mcdonalds) very helpful. In my experiemce, there is always someone that speaks reasonable English in there.
Posted: Thu Sep 19, 2019 4:39pm
Very helpful member
Paul67 wrote on Thu Sep 19, 2019 4:17pm:
I also have an Account with Sabadell & yes they are now asking for added security to access your Account online .
If you are over in spain soon then im sure they will help you in the branch. Ive found the branch at La Zenia ( by the new mcdonalds) very helpful. In my experiemce, there is always someone that speaks reasonable English in there....
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Hi Loopy, I agree with Paul. The branch at La Zenia is excellent and they will help you for sure. It is opposite the McDonalds on the boat roundabout. Good luck.
Posted: Thu Sep 19, 2019 4:42pm
Thank you
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Received a mail from them the other day about the authentication code. It said you have to update your app before it works.
Posted: Sat Sep 21, 2019 9:58am
Hi there
UK mobile numbers are fine to use for authentication.
And also, have you thought about e-mailing them to ask for help? I’m sure an e-mail address is available.
Good luck
I had a pop up about the same thing from Bankia. Went into branch last week - they said I would get a second code when they implement the new (?Europe wide) extra security system. Hasn’t happened yet, though I expected it on 15 September.
Posted: Sat Sep 21, 2019 3:25pm
I have emailed, they are going to call me on monday
Thank you
Posted: Sat Sep 21, 2019 3:25pm
Its pushed me over the edge ha
Nightmare
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