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Direct debits

Posted: Wed Jan 25, 2023 3:45pm
8 replies235 views7 members subscribed
Dawn13

Posts: 5

1 helpful points

Location: Villamartin

Joined: 15 Feb 2020

I'm closing my Sabadell account and opening an online account.  How do I change my direct debits for utility, suma etc. Could I do this online or do I have to go to their offices?

Kenbo

Posted: Thu Jan 26, 2023 10:11am

Kenbo

Very helpful member

Posts: 773

641 helpful points

Location: La Florida

Joined: 6 Dec 2017

Posted: Thu Jan 26, 2023 10:11am

Hi Dawn

I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.

There are a few different ways to try.

Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.

Also, have a look on the accounts as some have a chat facility or look for a phone number.

It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.

Good luck, Ken.

PS Hydraqua English speaking helpline 0034 911774090

PedroB

Posted: Thu Jan 26, 2023 10:39am

PedroB

Helpful member

Posts: 272

188 helpful points

Location: Salinas

Joined: 27 Mar 2021

Posted: Thu Jan 26, 2023 10:39am

Kenbo wrote on Thu Jan 26, 2023 10:11am:

Hi Dawn

I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.

There are a few different ways to try.

Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.

Also, have a look on the accounts as some have a chat facility or look for a phone number.

It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.

Good luck, Ken.

PS Hydraqua English speaking helpline 0034 911774090

Agree with Ken, Hydraqua is the biggest challenge! The others are more straight forward. Just persevere, it’s worth it in the end. 

Dawn13

Posted: Thu Jan 26, 2023 2:27pm

Dawn13

Original Poster

Posts: 5

1 helpful points

Location: Villamartin

Joined: 15 Feb 2020

Posted: Thu Jan 26, 2023 2:27pm

Kenbo wrote on Thu Jan 26, 2023 10:11am:

Hi Dawn

I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.

There are a few different ways to try.

Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.

Also, have a look on the accounts as some have a chat facility or look for a phone number.

It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.

Good luck, Ken.

PS Hydraqua English speaking helpline 0034 911774090

Thank you. Much appreciated. 

GTMK

Posted: Sun Jan 29, 2023 9:48am

Posts: 139

36 helpful points

Location: Villamartin

Joined: 19 Jun 2021

Posted: Sun Jan 29, 2023 9:48am

Let us know how you get on Dawn. I would be interested in doing the same. 

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Aspen1992

Posted: Sun Jan 29, 2023 9:29pm

Aspen1992

Helpful member

Posts: 360

311 helpful points

Location: Villamartin

Joined: 16 May 2020

Posted: Sun Jan 29, 2023 9:29pm

Hi Dawn

I managed to transfer all online to our Wise account barring Hydraqua I had to go to Playa Flamenca office stood in a que for about an hour wasn't bad to be honest.

Dawn13

Posted: Mon Jan 30, 2023 7:42am

Dawn13

Original Poster

Posts: 5

1 helpful points

Location: Villamartin

Joined: 15 Feb 2020

Posted: Mon Jan 30, 2023 7:42am

Aspen1992 wrote on Sun Jan 29, 2023 9:29pm:

Hi Dawn

I managed to transfer all online to our Wise account barring Hydraqua I had to go to Playa Flamenca office stood in a que for about an hour wasn't bad to be honest.

Thank you. 

Care4

Posted: Wed Feb 1, 2023 3:08pm

Care4

Helpful member

Posts: 263

293 helpful points

Location: Playa Flamenca

Joined: 25 Apr 2016

Posted: Wed Feb 1, 2023 3:08pm

Hi Dawn. I too switched to Wize but from Caixa (the worst bank I have ever encountered). I transferred all my DD's online from the UK. I had only one problem and that was with our Urbanisation Administrators. I went to their offices and they told me they did not accept DD's from Wize, that was until I informed them that it was illegal to refuse a DD from a bank with an EU IBAN number. Quick about face and the DD was accepted. I am back in Spain in a few days and will seek assurances from our urbanisation president that this practice with stop since it is discrimatory to those people from outwith the EU. Hope everything goes well for you.

Dawn13

Posted: Wed Feb 1, 2023 9:33pm

Dawn13

Original Poster

Posts: 5

1 helpful points

Location: Villamartin

Joined: 15 Feb 2020

Posted: Wed Feb 1, 2023 9:33pm

Care4 wrote on Wed Feb 1, 2023 3:08pm:

Hi Dawn. I too switched to Wize but from Caixa (the worst bank I have ever encountered). I transferred all my DD's online from the UK. I had only one problem and that was with our Urbanisation Administrators. I went to their offices and they told me they did not accept DD's from Wize, that was un...

...til I informed them that it was illegal to refuse a DD from a bank with an EU IBAN number. Quick about face and the DD was accepted. I am back in Spain in a few days and will seek assurances from our urbanisation president that this practice with stop since it is discrimatory to those people from outwith the EU. Hope everything goes well for you.

Thank you so much for this information. Very helpful. Going to try online to see how far I can get with it. 

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