My name's Alex and this is my website all about Villamartin in Spain. Register now for free to talk about Banking and finances in Villamartin and much more!
Has anyone experienced thier account being taken over Caixa Bank and having thier life insurance policy 'lost' and invalidated?
Caixa Bank took over Bankia last October. When they did I got locked out and needed the new app. and all the relevant data/ pass codes.
I happened to be in Spain visiting my flat, and discovered that I couldn't visit my bank without an appointment, which I couldn't get without the app and details. ONe staff gave me a kindness of handing me a hand written paper with the new data to me at the door. When I got home I got locked out several times and couldn't access my account. I wanted to check on my house and contents policy arranged by Bankia way back in 2014, and emailed the bank advisor to ask for help. I was told Caixa Bank would not help manage any existing insurance policies, it was not in their remit to help with such things. I am coming for my community AGM this month. I arranged to go to meet the bank advisor to try to push for information, all information had been in Spanish back then. To my horror I found that my 14 years old house insurance policy and contents had not been paid during the take over in October due to 'lack of funds' , the case being I was locked out and they had changed my account number without fore warning. The took no responsibility to inform me in any way, even until two weeks ago when , through my pushing for information, they discovered my house had been left uninsured since last October. I asked about my bank life insurance policy arranged by a morgage advisor when she modified the terms of my existing account in 2014. She is clear that a life policy was included in the Bankia modification and arranged it for me with power of attorny. Caixa Bank tell me and her they have no evidence of a life policy and their records only go back to when they took over. The morgage advisor did it in person, but because of only having to keep her documents for five years, says she can't find the evidence either. I am bewildered because everything is always in Spanish rather than English, and assumed the insurances I paid annually included both house and life. I suddenly find that I have neither since Caixa BAnk took over and they only want to sell their own. I am working on quoes for house and contents now, but as a non resident , since Brexit , don't think I cab get life insurance now. The insurance I had was when I was 14 years younger and so was affordable but now I am 67yrs. I face my inheritance for my daughter being destroyed on the basis that if I die, I have suddenly no insurance to cover my morgage. This is after struggling for 14 years to keep my property and dream alive. It just seems imoral and illegal.. I don't know if there is a body I can turn to that can help? Just wondered if this has happened to anyone else when banks take over and lose records?
