Supplying Bank with Copy Passport

If you can't speak Spanish I would get an interpreter to go with you and ask for a full explanation. I would have thought once would have been enough. 

Steve

Thanks, they are going to get both barrels tomorrow and a complaint will be filed. 

We needed to show our new passports to Sabadell when we renewed our passports, and were told we wouldn’t need to pop in again until they renewed again ‘see you in ten years’.

Perhaps try to ascertain why they need to see the passport again so that you can in derstand where the misunderstanding is?

Eg sometimes if there are borrowing facilities, then formalities have to be gone through more regularly eg a credit card, a mortgage etc

That’s not going to do you any favours!

why would you do that? Maybe a misunderstanding, maybe they are required by auditors.

Get a translator and find out what is happening.

Remember we are guests in this country and as such we should at least be polite.

Cheers, J

My bank require me to go in on a two yearly basis to confirm ID.

Update all sorted now, no explanation given but then I never thought there would be. 

Agree! 

I would respectfully suggest this situation needs neither an interpreter to ask the obvious at considerable expense, nor to present 'both barrels' etc., as you yourself suggest. 

May I suggest you consider instead:

1. Take passport in as requested 

2. Ask why you have been asked again

3. Seek assurance this will now suffice 

4. Ask rep to write their name down and for them to make note on your file there and then of your conversation.

Spanish banks, in my experience over the last 7 years odd - albeit limited to Sabadell and the even more disobliging Bankinter - are experts only in being obstructive, officious and incompetent. 

And all at a price. 

Both outfits were 'charm personified' on day of sign-up. It ended there. 

In short, it's fine until you need service, advice, assistance. 

By single example, the newly appointed deputy manager at Bankinter (Los Dolces) told me a couple of years back that if I wanted customer service I should consider going to another bank because they don't have the time. She said it matter of fact ie not aggressively; we weren't in any confrontational situation. 

No, I couldn't believe it either. 

So.. best not to wind them up! 

Good luck. All will more likely be sorted in your favour with a slower pulse. 

Regs, 

🐝

Ps. Bugger! Isn't it irritating when you come across an 'All sorted now' post after spending time - too late - trying your best to assist and in this case, pour oil...! 

Will leave it up. May help someone else who wants to variously do battle with the Spanish.. when we have already lost the war! 

Cheers! 

🐝🤭🐝