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Help!

Posted: Sat Mar 9, 2019 9:21pm
14 replies358 views4 members subscribed
Pix Elated

Pix Elated

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I went back to UK for few days, set my mobile phone to airplane mode, now I have a message on screen which says SIM locked and asking for pin number, emergency calls only.

Any idea what I do to sort this out.

Thanks in advance.

Villas

Posted: Sat Mar 9, 2019 9:22pm

Villas

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Posted: Sat Mar 9, 2019 9:22pm

Enter pin?

V

Pix Elated

Posted: Sat Mar 9, 2019 9:26pm

Pix Elated

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Posted: Sat Mar 9, 2019 9:26pm

Never had pin, tried usual factory setting pin, no luck.

Villas

Posted: Sat Mar 9, 2019 9:30pm

Villas

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Posted: Sat Mar 9, 2019 9:30pm

Ok. I´m sure someone will come up with a sensible reply. (not me) If the factory pin does not work 1st time,,,,, don´t try it more than twice (pos block).... Can you find a child of tender years. (11 or less) They normally sort my probs in less than 3 seconds. Sorry not much help.

V

Movingon

Posted: Sat Mar 9, 2019 9:38pm

Movingon

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Posted: Sat Mar 9, 2019 9:38pm

If it's a Spanish SIM then depending on your deal it may be that it simply does not have roaming so won't work in UK. 

I've experienced that with prepay SIMs from both Orange and Movistar. 

Is this your first time in UK with it?

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Movingon

Posted: Sun Mar 10, 2019 6:48am

Movingon

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Posted: Sun Mar 10, 2019 6:48am

In many instances the original supplied PIN is only needed once when activating a new SIM and is not actually a SIM lock, are you sure you didn't PIN protect the SIM yourself ?

The real mystery here though is why simply turning Airplane mode on and off again has triggered a demand for a PIN because that is not normal behaviour. Even that's a stretch though as the only time a SIM lock PIN should be required is if you switch the phone off completely or remove and refit the SIM.

Considering that you turned Airplane mode on in Spain then off after arriving in UK I'm wondering if what it's actually asking for is a PIN to activate roaming as with some providers that is an optional service which needs to be authorised so the question about the provider (and deal) could be the key.

John56

Posted: Sun Mar 10, 2019 10:49am

John56

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Posted: Sun Mar 10, 2019 10:49am

Pix Elated wrote on Sat Mar 9, 2019 9:21pm:

I went back to UK for few days, set my mobile phone to airplane mode, now I have a message on screen which says SIM locked and asking for pin number, emergency calls only.

Any idea what I do to sort this out.

Thanks in advance.

Try The Dog and Bone phone shop just down from the Taxi Rank at La Zenia roundabout on the N332 in the commercial centre where the Randy Leprachaun Pub is located, they do phone repairs and unlocking.

https://www.google.com/maps/search/dog+and+bone+la+zenia/@37.923244,-0.7332378,17z/data=!3m1!4b1

Pix Elated

Posted: Sun Mar 10, 2019 11:06am

Pix Elated

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Posted: Sun Mar 10, 2019 11:06am

I do not have the first idea how to pin lock the SIM, and if by some way I have it is entirely a fluke.

Think I'll pop into Orange tomorrow.

Thanks for replying 🙂

Pix Elated

Posted: Sun Mar 10, 2019 11:07am

Pix Elated

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Posted: Sun Mar 10, 2019 11:07am

Orange, purchased in Spain 

Pix Elated

Posted: Sun Mar 10, 2019 11:20am

Pix Elated

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Posts: 1221

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Joined: 13 Apr 2018

Posted: Sun Mar 10, 2019 11:20am

Thanks for that, tried it, but tells me wrong pin wants PUK ( pin unlock key).🙁

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