5 Year gas inspection

merida wrote on Tue May 23, 2023 11:49am:

Hello, Rick. It may help if you call them on this number,  900 770 770, or maybe even better to email them and leave a message to change inspection date.    Their customer helpline mail is.     [email protected].

Hope that works OK    

Read more...

Cheers, Adrian

marcliff wrote on Tue May 23, 2023 10:25am:

Just a thought. 800 and 900 numbers are freephone numbers in Spain and some aren't generally available from a mobile phone especially a UK one.

Don't know if this is the problem but I had this problem a long time ago with a freephone number  from my UK mobile (this was over 10 years ago when I was trying to set something up so it may no longer be a problem in Spain)....

Read more...

...

Tmarshall57 wrote on Tue May 23, 2023 3:47pm:

I had a similar issue last year receiving multiple requests for inspections when I was not at my apartment. This is what I did and how I eventually resolved it.

Firstly, when contacting their customer service number I had the most success using a Spanish SIM. Using my UK SIM resulted in no connection when I was in Spain. Using a Spanish SIM connected every time (from UK or Spain) and there was no charge for the call as far as I recall. ...

Read more...

...

Nedgia's customer contact number is (+34) 900 100 252. See: https://www.nedgia.es/en/contact/

I had no success in getting a response when I emailed Nedgia or completed the webform.

When calling, if you listen to the introduction (in Spanish) you will hear the option to converse in another language - press 0, the next option will list language options that include English for English, press 3.

You will then either be told that no one is available to take your call (you need to try at another time) or a Spanish lady (I think the only one they have who speaks English) will answer the call and ask for your ID details including NIE, email, telephone number etc.

She will not arrange a definitive appointment. You can tell her when you are next in Spain and for how long and you will likely receive an email from Nedgia with an appointment before you arrive or after your planned leaving date. The only solution (except for...see later) is to ring her again and "rearrange".

However I achieved success by recognising that Nedgia use subcontractors to carry out their inspections. The subcontractor's contact details will be on the appointment card that is usually left for you. Our contractor (Alicante region) was Incatema SL. I managed to find an email address for them and I asked if I could arrange my inspection during the week before I left late last December. I received a helpful quick response and was offered a date which I accepted and the inspection was completed on that date. BTW you don't pay the inspector, you will pay between €50 to €70 on your next bill. 

Tmarshall57 wrote on Tue May 23, 2023 3:47pm:

I had a similar issue last year receiving multiple requests for inspections when I was not at my apartment. This is what I did and how I eventually resolved it.

Firstly, when contacting their customer service number I had the most success using a Spanish SIM. Using my UK SIM resulted in no connection when I was in Spain. Using a Spanish SIM connected every time (from UK or Spain) and there was no charge for the call as far as I recall. ...

Read more...

...

Nedgia's customer contact number is (+34) 900 100 252. See: https://www.nedgia.es/en/contact/

I had no success in getting a response when I emailed Nedgia or completed the webform.

When calling, if you listen to the introduction (in Spanish) you will hear the option to converse in another language - press 0, the next option will list language options that include English for English, press 3.

You will then either be told that no one is available to take your call (you need to try at another time) or a Spanish lady (I think the only one they have who speaks English) will answer the call and ask for your ID details including NIE, email, telephone number etc.

She will not arrange a definitive appointment. You can tell her when you are next in Spain and for how long and you will likely receive an email from Nedgia with an appointment before you arrive or after your planned leaving date. The only solution (except for...see later) is to ring her again and "rearrange".

However I achieved success by recognising that Nedgia use subcontractors to carry out their inspections. The subcontractor's contact details will be on the appointment card that is usually left for you. Our contractor (Alicante region) was Incatema SL. I managed to find an email address for them and I asked if I could arrange my inspection during the week before I left late last December. I received a helpful quick response and was offered a date which I accepted and the inspection was completed on that date. BTW you don't pay the inspector, you will pay between €50 to €70 on your next bill. 

Tmarshall57 wrote on Tue May 23, 2023 3:47pm:

I had a similar issue last year receiving multiple requests for inspections when I was not at my apartment. This is what I did and how I eventually resolved it.

Firstly, when contacting their customer service number I had the most success using a Spanish SIM. Using my UK SIM resulted in no connection when I was in Spain. Using a Spanish SIM connected every time (from UK or Spain) and there was no charge for the call as far as I recall. ...

Read more...

...

Nedgia's customer contact number is (+34) 900 100 252. See: https://www.nedgia.es/en/contact/

I had no success in getting a response when I emailed Nedgia or completed the webform.

When calling, if you listen to the introduction (in Spanish) you will hear the option to converse in another language - press 0, the next option will list language options that include English for English, press 3.

You will then either be told that no one is available to take your call (you need to try at another time) or a Spanish lady (I think the only one they have who speaks English) will answer the call and ask for your ID details including NIE, email, telephone number etc.

She will not arrange a definitive appointment. You can tell her when you are next in Spain and for how long and you will likely receive an email from Nedgia with an appointment before you arrive or after your planned leaving date. The only solution (except for...see later) is to ring her again and "rearrange".

However I achieved success by recognising that Nedgia use subcontractors to carry out their inspections. The subcontractor's contact details will be on the appointment card that is usually left for you. Our contractor (Alicante region) was Incatema SL. I managed to find an email address for them and I asked if I could arrange my inspection during the week before I left late last December. I received a helpful quick response and was offered a date which I accepted and the inspection was completed on that date. BTW you don't pay the inspector, you will pay between €50 to €70 on your next bill.