Do not use this airport transfer service!
I am writing this email to express my horror and disappointment at your shoddy disgraceful airport transfer service!
Yesterday evening my daughter had booked your service to be collected at 18:00hrs and this time was confirmed in 2 emails. Check with Jane in your office and you will see this. She and her daughter and friends were ready for pick up at the front of their accommodation at 17:50 but you did not show. At 18:10 she called your mobile and you stated that pick up was not until 18:30 and you would not be there until that time! She was upset by your unfriendly attitude on the phone and felt you were quite rude. At 18:30 you still had not arrived, at 18:45 still no show for her booked and confirmed 18:00 pick up. She and her daughter were getting very stressed as they were worried they would miss their flight. Again she called your mobile and was told by you that you were 5 mins away, which was a downright lie as you finally arrived at 18:56 a few mins short of 1 hour LATE!
You had an attitude upon arrival and all of the passengers were upset. Not once did you or your office inform my daughter by phone that you were running late! Do you expect people to just stand at the roadside I definitely until you decide to show up? It is common courtesy to ket your passengers know if you are running late, in your case very very very late!!!
To add insult to injury you arrived to collect 4 people in a beaten up, unroadworthy heap of junk, my daughter was horrified. You proceeded to drive at 60km per hour all the way to Murcia in your dodgy vehicle that did not have full working aircon either. At times you reduced your speed on the motorway to 40km per hour and the passengers feared for their safety and felt you were doing this as the unroadworthy piece of metal was not working as it should be.
I will be reporting all of this to the relevant authorities.
I recommended you to my daughter after I called to your office and was told by you that you only used trustworthy and road worthy vehicles in tip top condition and that all vehicles had aircon.
Why did you collect my husband and I in a mini bus but my daughter and 3 others in a dodgy car with no aircon and barely enough room for their luggage? Explain please?? You stated that you have hundreds of cars for hire so why didn’t you use a decent one for this airport transfer? My daughter used your service for her inbound transfer 12 days ago and was collected in an old vehicle with no working aircon also. What is going on with your company and old unreliable cars being used for airport transfers? On the plus side the driver Jim was very pleasant and courteous.
I am appalled, disappointed and extremely concerned about this airport transfer by you and your company. Arriving 1 hour late in an unroadworthy vehicle is absolutely NOT ACCEPTABLE and to have an unfriendly attitude to boot. My daughter and her family would have missed her flight due to your shoddy late pick up service only that her flight had been delayed. So stressful and totally unnecessary of you to be so unprofessional.
I or my friends or family will never use your shoddy, unacceptable service ever again and expect a full explanation for all of the above asap before I share this email on social media.