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Key holding problems

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Posted: Sat May 11, 2019 6:55pm
34 replies2162 views11 members subscribed
Lovemelovemyshoes

Posts: 51

Location: Villamartin

8 helpful posts

Hi 

We purchased a holiday home back last aug and employed the key holder who looked after the house for the last owners.  He lives just a few doors away and initially we thought he was helpful.

We also have The iberdrola app on our phones so we can monitor our usage.   We had a call from our key holder to say that our electricity had tripped and he had to call an electrician but he did not contact us for more than 24 hrs after finding out that there was a problem.   He told us that the main rcd was faulty and had been replaced at a cost of 82 euros which he had paid.  When we looked at our app it said that we had been using electricity the whole time and at no time had it totally tripped which would mean we had no electricity until the fuse had been reset   . All our food had been defrosted which would mean that it had been off for a day or so , so it just doesn’t seem to add up ? 

Do many people have problems with their key holders , is this common ? Not sure if I’m just being a little picky.  ? 

Your help and advice would be gratefully received.   

Cheryl

Cheryl

Helpful member

Sat May 11, 2019 7:06pm

Posts: 531

Location: Albatera

459 helpful posts

Posted: Sat May 11, 2019 7:06pm

Ask him for the factura (receipt). Personally, I would never use "someone down the road" as there are plenty of legal and insured key holding businesses.

Lovemelovemyshoes

Lovemelovemyshoes

Original Poster

Sat May 11, 2019 7:16pm

Posts: 51

Location: Villamartin

8 helpful posts

Posted: Sat May 11, 2019 7:16pm

He runs it as a legit business and several people use him in the community.   I will ask him for the receipt when I go back.  😀

LeckyLes

LeckyLes

Helpful member

Sat May 11, 2019 7:40pm

Posts: 281

Location: Cabo Roig

233 helpful posts

Posted: Sat May 11, 2019 7:40pm

Hi Lovelylovemyshoes,

Do I read it correct that your app shows no break in continuity of Electricity consumption during the whole of the time you were away ?

In addition, was it definitely an RCD that tripped as opposed to an M.C.B.which only protects a single circuit, I.e. only part of your electrics . Do  you know if your consumer unit ( fusebox) has more than one RCD installed ,as some do have.

LeckyLes.

Lovemelovemyshoes

Lovemelovemyshoes

Original Poster

Sat May 11, 2019 7:59pm

Posts: 51

Location: Villamartin

8 helpful posts

Posted: Sat May 11, 2019 7:59pm

Hi leckyles 

Yes you are correct on the app it shows that we were using electricity every day all day. We have a fridge freezer and internet connected only so if it had tripped the sockets nothing else is connected.  It didn’t even show no electricity when he said the guy was in changing the rcd.  It now is showing nothing being used as I told him to switch everything off.  I have attached a photo of why he said was replaced.   Can you tell me how much it would normally cost too as I want to know if we have been taken for a fool.   

LeckyLes

LeckyLes

Helpful member

Sat May 11, 2019 8:54pm

Posts: 281

Location: Cabo Roig

233 helpful posts

Posted: Sat May 11, 2019 8:54pm

Hi Lovemelovemyshoes,

The photo you provide is indeed an RCD. It's not clear from it what Manufacturer it is .The basic type can be obtained from about 15 to 20 euros.

These devices can malfunction,but  are fairly reliable and the only way to prove if it was still functional was to have tested it whilst still connected to your fusebox. 

The device shown is rated at 25 amp capacity. Some fuseboxes have two of these. If you only have one of these devices presently within your fusebox you can press the test switch and this will test trip it.This will simulate the condition which would have occurred if the old one had tripped whilst you were away. If everything in the property is without power when you test trip it then no power useage would show on your app during the time you have been told it had tripped .

Are you sure there is not more than one of these RCDs inside your fusebox.

LeckyLes

Lovemelovemyshoes

Lovemelovemyshoes

Original Poster

Sat May 11, 2019 9:04pm

Posts: 51

Location: Villamartin

8 helpful posts

Posted: Sat May 11, 2019 9:04pm

Hi Leckyles

Yes I think we have two thats the old  one that was replaced.  I have attached a photo of our fuse box.   

We paid 82 Euros   

Our key holder told us we had no electricity at all it had all fused and all my food had defrosted in the freezer.   So I presumed that it would show as no electricity being used on the app .  We had no break in electricity on the app so that is what  has made us suspicious . He has been told to never instruct workmen unless we have authorised even though that’s what was in our contract anyway    

Ty 😀

LeckyLes

LeckyLes

Helpful member

Sat May 11, 2019 9:11pm

Posts: 281

Location: Cabo Roig

233 helpful posts

Posted: Sat May 11, 2019 9:11pm

Lovemelovemyshoes,

The photo only shows one RCD. It is the one one far right next to the orange main switch. The other devices are all MCBs protecting individual circuits.

If that RCD had tripped then ,as you say ,no power would be available at any of the household electrics . If you are sure power was never disrupted then I cannot see how the RCD you show in the first photo can be one from your fusebox.

LeckyLes.

Davebev1

Davebev1

Helpful member

Sat May 11, 2019 9:14pm

Posts: 443

Location: Playa Flamenca

427 helpful posts

Posted: Sat May 11, 2019 9:14pm

If you are paying someone to keyhold they must be either registered as self-employed or as a business.  If you are paying someone to keyhold who is not working legally then you can be fined as well as them!  Also the electrician would need to be registered and suitably qualified so should provide a receipt which includes the CIF number.  I would ask for a copy of the receipt.  Then double-check your keyholder is doing the job legally!  


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Lovemelovemyshoes

Lovemelovemyshoes

Original Poster

Sat May 11, 2019 10:08pm

Posts: 51

Location: Villamartin

8 helpful posts

Posted: Sat May 11, 2019 10:08pm

Ty Leckyles 

Your comments are appreciated.   

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