Hi
We purchased a holiday home back last aug and employed the key holder who looked after the house for the last owners. He lives just a few doors away and initially we thought he was helpful.
We also have The iberdrola app on our phones so we can monitor our usage. We had a call from our key holder to say that our electricity had tripped and he had to call an electrician but he did not contact us for more than 24 hrs after finding out that there was a problem. He told us that the main rcd was faulty and had been replaced at a cost of 82 euros which he had paid. When we looked at our app it said that we had been using electricity the whole time and at no time had it totally tripped which would mean we had no electricity until the fuse had been reset . All our food had been defrosted which would mean that it had been off for a day or so , so it just doesn’t seem to add up ?
Do many people have problems with their key holders , is this common ? Not sure if I’m just being a little picky. ?
Your help and advice would be gratefully received.