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Property management

Posted: Mon Oct 21, 2019 2:49pm
12 replies654 views8 members subscribed
Suestu

Posts: 2

Location: Villamartin

Joined: 3 Mar 2019

Hi can anyone recommend a good property management company who does everything. Sorts rental, cleans, key holding and repairs when needed. We are awaiting for our tourists license to come. 

Thank you 

Rustyruss67

Posted: Mon Oct 21, 2019 9:03pm

Rustyruss67

Helpful member

Posts: 73

73 helpful points

Location: Villamartin

Joined: 2 May 2018

Posted: Mon Oct 21, 2019 9:03pm

We use property hounds for our long term lease but they also do holiday let’s check in/outs ,maintenance ,cleaning etc always found them to be efficient and profe

Jan28

Posted: Mon Oct 21, 2019 11:58pm

Posts: 20

6 helpful points

Location: Villamartin

Joined: 13 Jan 2018

Posted: Mon Oct 21, 2019 11:58pm

We also use property hounds for letting our apartment during the summer months. They are very professional and helpful with everything without being expensive. I have total trust in them. 

Suestu

Posted: Tue Oct 22, 2019 8:36am

Suestu

Original Poster

Posts: 2

Location: Villamartin

Joined: 3 Mar 2019

Posted: Tue Oct 22, 2019 8:36am

Thank you For replying I’ll have a look 

Regards 

Ccw73

Posted: Sun Oct 27, 2019 6:09pm

Posts: 14

3 helpful points

Location: Villamartin

Joined: 16 Sep 2019

Posted: Sun Oct 27, 2019 6:09pm

I use OCC Property Group who are based in Villamartin. Really friendly, take care of everything 

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le bee

Posted: Sun Oct 27, 2019 10:40pm

Posts: 49

44 helpful points

Location: Villamartin

Joined: 8 Oct 2019

Posted: Sun Oct 27, 2019 10:40pm

I have the unfortunate and bitter experience of having used and subsequently terminated the contract of five so-called 'property management' outfits. I myself have been in the 'property game' for many years. I concede, this made no difference and I consistently employed 'wrong-uns,' including those legally registered, husband & wife set-ups and one-man entities.

I no longer rent my property. 

I failed -spectacularly-to find property management that was 'obliging and competent' rather than the absolute antithesis of that and, essentially, not one had any idea about standards, let alone consistency. They all thought they were brilliant, the best. They were in effect all the same.

Each of the five paid lip-service to my requirements at time of 'interview,' acknowledging they were typical & reasonable and the last two I employed took the opportunity to express incredulity at my account of what the previous lot had got up to. This, on the couple of occasions I chose to make any reference and at that point out of increasing frustration, I suppose.

Ultimately, I found myself saying that I had  '...said all this before.' The deja vu    itself was recurrent which added to the irony. The most reassuring were the least competent. Don't mistake 'Legally Registered' for 'basically competent.' Sad to say, it counts for nothing. I was shocked to discover that. 

In terms of cleaning, I wanted the likes of which you see -consistently and without difficulty- at any Travel Lodge or TrustHouse Forte venue. Or an hotel. In short, no impression that anyone had been there previously, no handprints on doors, mirrors, tiles, the dishwasher emptied, kettle drained would be nice.. and certainly not leaving it to guests to report (to me) blood stained sheets on beds or failing to spot the partial collapse of kitchen work surfaces due either to accidental or reckless damage. In that case, I was advised just six hours before the arrival of the next 'guest.' Eventually spotted at the next clean, then but not when it should have been, at the last 'Check-out.' 

As mentioned, it was acknowledged - from 'recruit to terminate' surprisingly - that I had unremarkable, standard requirements rather than any wild, bespoke demands. Two did ultimately admit they had been too busy to cope. That's the same as not 'managing,' isn't it? Greedily taking new annual fees is not the best business model. Like ducks on a pond chasing bread? Another irony that wasn't lost on me. Couldn't manage. Boy oh boy. 

At its simplest, I required someone to do what I would do, were I there to do it for myself; a representative in the way that we might employ a lawyer to do what you would do yourself, were you able. 

Big demand? 

Seems so, in this area. 

It seems 'good standard' is in effect both an unreasonable expectation and an unachievable goal in the Villamartin area. I now feel well placed to suggest that. 

This shower of dysfunctionals were ALL Brits (English, I should say with one intimating a meaningful Dutch connection where none existed; I cannot associate either the Welsh, Scots or the Northern Irish in my criticism here.) 

I too am English. It was shameless malignant apathy from each of them but, that said, each was suitably adept at taking money and one of them manifestly focused on disingenuous payment demands for repairs and maintenance. Decent neighbours caught them out quite nicely, along with chargeable inspections that simply didn't happen, as previously stated. 

If you do decide to proceed, my best advice is to keep your finger firmly on the pulse. Be cynical. Good neighbours are useful and it would have been great to hear things were as they should be. I would have backed off were I just to have heard that once or twice. Reassurance is everything and I never got it which is why, overtime, I found myself asking neighbours to keep watch. When you have to do that, the writing is on the wall, rather. I had tended to trust initially only then to discover a different story. 

And from two countries away, it's a curiously horrid, empty feeling that your trust is being variously abused by people who have the keys to your place. 

They had in turn each been sacked principally for failing to carry out basic duties. 

On one occasion, I discovered retrospectively that FOUR 'strangers' had been in my place to clean, obviously without authorisation from the company (not known by the company: friends and relatives of the newly employed cleaner who had taken it upon herself to get some help.)  The bill came in for 20 hours of so-called 'deep cleaning.' The five had, apparently, been there for four hours, 5x4=20. Incredibly, I was asked if I would pay a contribution towards this ridiculous visit-en-masse by these absolute unknowns. I declined. The company - legally registered and whose name hints that they should at least know which direction they are headed - and, I would suggest, due south, at least had the retrospective wisdom to sack their bizarre, opportunistic new employee. 

Incredible. 

One lot was aggressive when challenged (husband and wife team). Most were defensive or defiant. All, in essence, were typically unapologetic. I suffered lies, and various other false accounts of what happened, botched and 'non-attendance inspections'..

You hum it. I'll play it. 

The last laugh is that one summarised their incompetence most eloquently by returning keys as requested.. along with 12 items of other people's linen while offering to refund me where, in that case, no refund was necessary. I have no idea who got my stuff. That woman was recommended by an employee at an Estate agency in the plaza and manages several of their properties. 

Rather badly, I would suggest. 

Inherent, endemic uselessness. Did these people escape the more accountable UK, I muse? 

And so, should anyone be thinking of using a company, or one-man band - tried that too, twice... didn't even get to contract - let me know and, for what it's worth, I will be happy to give you my take, based solely on a personal experience, where I have one. 

Buy me a beer and I'll tell you everything. We all have our price. 

More seriously, in the interests of fairness, this would be by private message only. If I don't reply, it will likely be because I have no experience of the outfit you mention. I also won't reply if I have not had direct experience but, perhaps, have only heard one third party account. This keeps 'objective' in the equation. I do not 'do' unsubstantiated rumour, let alone perpetuate it and nor would I choose to be inadvertently unfair or a traducer. I won't be listing all the 'outfits' either, which would be a potential trouble-causer and worth neither the risk nor the hassle to me. Nothing in any of this diatribe of an article will do me any good. Job done if it promotes extreme caution and an eyes wide open degree of diligence. 

In conclusion, if I feel I may have anything useful to say, I'll reply. No reply, no view. No offence intended. 

I am though, sadly, better placed to de-recommend than recommend. 

Oh dear! 

Belle1

Posted: Mon Oct 28, 2019 7:16am

Posts: 13

5 helpful points

Location: Playa Flamenca

Joined: 20 Oct 2019

Posted: Mon Oct 28, 2019 7:16am

Soory to hear this.

It is true that most PM companies do not do deligence. Fade "arrangements", not backed up with detailed contracts, make it al worse.

At the end the owner is responsable, he is the owner after all, but being far away the owner needs to relay on other to "take care". As always care is difficult to describe and has room for interpretation.

I did it for a friend of mine and all went well, besides little things (normal wear and tear), a few glasses broke but nothing bad.

My experience is that you need to be very on top of it. When hollidaymakers see you are on top of things they behave, some will abuse it for useless complains. It takes a lot of houres to do so and the pay-out is low in comparison to the work put in to it. But I like to do it, and acquited to have done a good job and every party was happy.

I would do it again.

Map

Snowkatt57

Posted: Mon Oct 28, 2019 8:10am

Posts: 86

47 helpful points

Location: Orihuela Costa

Joined: 29 Mar 2018

Posted: Mon Oct 28, 2019 8:10am

Le bee, lost the will to live and to read it all. 🤣🤣🤣🤣🤣🤣

Just one point, I sell properties and my wife does cleaning so I suppose we are one of your 'husband and wife' teams!!!!! Not had ONE complaint about our work and in fact had people ask what cleaning products are used as it looks SO CLEAN and SMELLS SO FRESH. 

But you get what you pay for!!!!!!

Belle1

Posted: Mon Oct 28, 2019 8:24am

Posts: 13

5 helpful points

Location: Playa Flamenca

Joined: 20 Oct 2019

Posted: Mon Oct 28, 2019 8:24am

Yes indeed.

Not all is bad, not all of us do a bad job.

As in all business, good communication, listening skills are key.

Joe90

Posted: Tue Oct 29, 2019 3:16am

Posts: 42

33 helpful points

Location: Villamartin

Joined: 10 Feb 2017

Posted: Tue Oct 29, 2019 3:16am

Le bee is spot on. I had similar experience. They are hustlers but will tell what you want to hear. I got tired of their mess and decided to do it myself. I now feel on top of the world. Not only financially but also guest feeling happy with accommodation and giving good reviews. One PM was even charging me 9euros for currency exchange for each booking, when Booking.Com, Tripadvisor etc were Paying in Euros.

In my own case, I was quick to spot them, so I got rid of many of them as quickly as they started. There might be a good one out there but I never found it, and boy I went through a lot of them, including the so call key holders.

Manage it yourself then you will see your Profit, give it to PM, they will make the money at your expense and help you close shop.

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