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Internet purchase

Posted: Fri Jun 4, 2021 8:26pm
38 replies1228 views7 members subscribed
robwatson2

Posts: 130

11 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Hi ,

My bought a pair or trousers off the internet company, arrived a month later at least 5 times too small,

Original costs approx 34€ , they won’t refund money, have offered a €10 voucher, or €7 refund , rejected both.

Bank won’t do a chargeback 

Anybody have any ideas how to proceed 


thanks

killjoy

Posted: Fri Jun 4, 2021 9:07pm

killjoy

Very helpful member

Posts: 1618

940 helpful points

Location: Orihuela Costa

Joined: 4 Nov 2017

Posted: Fri Jun 4, 2021 9:07pm

How about exchanging for the correct size?

tebo53

Posted: Fri Jun 4, 2021 9:15pm

tebo53

Super helpful member

Posts: 1608

1533 helpful points

Location: Benidorm

Joined: 29 May 2018

Posted: Fri Jun 4, 2021 9:15pm

robwatson2 wrote on Fri Jun 4, 2021 8:26pm:

Hi ,

My bought a pair or trousers off the internet company, arrived a month later at least 5 times too small,

Original costs approx 34€ , they won’t refund money, have offered a €10 voucher, or €7 refund , rejected both.

Bank won’t do a chargeback 

Anybody have any ideas how to proceed 


thanks

My OH had a similar problem with some t-shirt. Far to small. 

Didn't think it was worth the hassle of sending them back!! Lost €25

Steve 

robwatson2

Posted: Fri Jun 4, 2021 9:15pm

robwatson2

Original Poster

Posts: 130

11 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Fri Jun 4, 2021 9:15pm

killjoy wrote on Fri Jun 4, 2021 9:07pm:

How about exchanging for the correct size?

Yes that is an option, but postage back to seller is approx €17 which we have to pay,

Mr Chips

Posted: Fri Jun 4, 2021 10:21pm

Mr Chips

Helpful member

Posts: 164

94 helpful points

Location: Catral

Joined: 22 May 2017

Posted: Fri Jun 4, 2021 10:21pm

robwatson2 wrote on Fri Jun 4, 2021 9:15pm:

Yes that is an option, but postage back to seller is approx €17 which we have to pay,

Obviously it's too late for you now but in future I would advise you to use PayPal, at least then you have a chance if claiming your money back including postage if you return goods.

Stevec2x

Posted: Sat Jun 5, 2021 10:34am

Stevec2x

Helpful member

Posts: 192

117 helpful points

Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Sat Jun 5, 2021 10:34am

Just FYI... My missus returned hair tongs to Amazon a few months ago - it was easy and free. Amazon may have a different policy for clothing though.

Cheers

Steve

Saddlepillar

Posted: Sat Jun 5, 2021 10:54am

Saddlepillar

Helpful member

Posts: 34

51 helpful points

Location: Torrevieja

Joined: 28 Mar 2020

Posted: Sat Jun 5, 2021 10:54am

Ì bought a folding table  that we could bring for a picnic from Amazon .  It cost 40 euro.  Ì got a message from Amazon  asking if I was happy with my purchase.  I never received the table.  Ì tried to contact them but couldn't.   They do what they like and the customer is nobody.  I'll never touch Amazon again.  Or was it the postal service somewhere " misplaced " it.   I've heard it said  that sometimes when you think you are getting a bargain you might end up paying twice.  That's me.

tebo53

Posted: Sat Jun 5, 2021 11:26am

tebo53

Super helpful member

Posts: 1608

1533 helpful points

Location: Benidorm

Joined: 29 May 2018

Posted: Sat Jun 5, 2021 11:26am

tebo53 wrote on Fri Jun 4, 2021 9:15pm:

My OH had a similar problem with some t-shirt. Far to small. 

Didn't think it was worth the hassle of sending them back!! Lost €25

Steve 

My OH bought her t-shirts from another outlet called "Light in the box" so that's one to stay clear of!!!

In defence of Amazon,  I've always been happy with the service.

Steve 

Stevec2x

Posted: Sat Jun 5, 2021 11:52am

Stevec2x

Helpful member

Posts: 192

117 helpful points

Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Sat Jun 5, 2021 11:52am

When people in Spain say "Amazon" they often mean Amazon.co.uk. I've never had a problem with Amazon.es

Ordering from the UK can be problematic now!

Cheers

Steve

robwatson2

Posted: Sat Jun 5, 2021 11:59am

robwatson2

Original Poster

Posts: 130

11 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Sat Jun 5, 2021 11:59am

Stevec2x wrote on Sat Jun 5, 2021 10:34am:

Just FYI... My missus returned hair tongs to Amazon a few months ago - it was easy and free. Amazon may have a different policy for clothing though.

Cheers

Steve

This was not an Amazon purc

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