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Janice51 wrote on Fri Jul 22, 2022 1:16pm:
Hi Mike,
As you probably recall I had a strimmer problem and had bought at Ferri’s, an expensive set up which had hedge-trimmer and everything else incorporated. They sorted it out in a day. I was also pleased with other minor services.
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Recently I bought a pool cleaning robot in Ferri’s as I have arthritis in my shoulders and the ‘hoover’ set up was painful for me. I imagined the robot would save me pain and effort. I was wrong.
I went back to Ferri, explained that it doesn’t do what it says on the box, it is not lightweight as they say once it is filled with water, when I lift the robot out of the pool, full of murky water, I need to get the now heavy robot totally out of and away from the pool otherwise the dirty water goes back into the pool. The robot sucks up the dirt but most comes out in the pool so I never get the clean pool I used to have.
They said I was 5 days over their 15 day return date. I said I’d had Covid and had been told by the doctor to stay at home. So no Certificate, only an anonymous test result.
We are talking about €900, it wasn’t the most expensive on the market but the most suitable for my rectangular pool. However, it went where it wanted (a bit like small children, lol) spat out dirt, so what did I spend my money on?
They are going to send a ‘supervisor’ to see where I am going wrong. Keeping my fingers crossed as that was a lot of cash for something which isn’t doing the job.
Janice
Hey Janice, i just bought similar, they are very heavy with water in, dont try to pull out with the cable, you can ease up to the steps if you have then catch the handle, up one step at a time until the water is out, maybe use a hook like a walking stick if you cant bend, the dirt should be contained in the filter basket and not drain out when lifting, something is wrong if dirty water is exiting, my Dolphin is great and catches lots of green gunge, pool is sparkling,
