Posted: Tue Jul 28, 2020 8:54am
Hi Dave,
I've been onto Trustpilot to read some of the reviews and I recognise many of the complaints. Customer service is generally very poor, unless you're lucky enough to have good branch staff. However, what may start as a good experience can change if that staff member moves on - this is what happened to us at Almoradi branch, but I've stuck with Sabadell because they're online banking is very good and they have the largest number of ATMs which, in a country where even routine banking is not free, is a bonus.
That said, there's a thread on here about Cajamar, who offer free banking with their Wefferente account.
As a Spanish resident, I'm not subject to some of the issues raised on Trustpilot, such as regular (every 2 years) ID confirmation which, failing to do so, can result in blocked accounts. However, if I was non-resident, I wouldn't use a Spanish bank at all, I'd use an online bank with an international IBAN, such as Starling or N26, along with Transferwise for currency exchange.
If you're happy to update your post with a little more information about your particular circumstances, I'm sure others will also be able to offer recommendations.
Kind regards,
Kim