What are my consumer rights

Hi do you have a bigger picture of ware the damage is I am an upholsterer and have been for 38 years I am a service upholsterer in the uk have been past 15 years I go out to these type of issues every day I might be able to give u advise as to how this has happened but looking at the picture it does look as if it is scuffed what part of the furniture is the damage on 

Cheers mack

The hole is on the back of the chair, at the moment covered hole with black insulation tape to stop hole getting larger

If you recline the chair and the hole is not scraping any other part of the furniture I would have to say it has happined in the house possably something rubbing on it when in use the hole its self wont get any larger by its self on the back of chairs there is little movement so the fabric would sit for years without changing it's when it's under pressure I.e arm pads  seats that move all the time that it could get worse if this is accidental damage the store wont help you but u will be covered under your house insurance under accidental damage 

Hope this helps mack

Thanks for y

Not all Spanish policies include accidental damage. I am with Linea Directa and the only accidental damage included is to fixed glass in furniture, windows, sanitaryware, ceramic hobs etc.
There is also this exclusion clause:  "Damage due to a defect, inherent vice or inadequate conservation of the building or goods insured."
It is almost certain that this damage would be considered as inadequate conservation of the chairs as it does look as if the back has scraped on something when being reclined.

Hi Rob, what were the initial structure faults you refer to ? 

LeckyLes

There was a bar on the seating area, so when you sat down it dug into your butt on both chairs

Ouch ! 

Hope things work out .

LeckyLes.