Closing a CaixaBank (Bankia) account in person

Posted: Wed Feb 23, 2022 5:38pm

4 replies194 views3 members subscribed

Posts: 5

Joined: 26 Feb 2021

Hi there. I’ve had endless problems with my branch at Oficina 6012 Ctra. Torrev.Cartag.Km.8,5-loc Com. Cabo R, 03189 Orihuela (Alicante). Registered letters to them go unanswered & they never answer the phone.

Has anybody closed their CaixaBank/Bankia account by visiting the branch? What did you have to bring to prove yourself? Did you have to make an appointment or just walk in? Any hassle or fairly straightforward?

Thanks for any tips or advice.

Reply
View 4 replies

Posted: Wed Feb 23, 2022 5:49pm

killjoy

Super helpful member

Posts: 3230

1852 helpful points

Location: Orihuela Costa

Joined: 4 Nov 2017

Posted: Wed Feb 23, 2022 5:49pm

To close an account, the beneficiary (-ies) must show up in person with adequate poof of identity.

Reply

Posted: Wed Feb 23, 2022 5:52pm

PatPh

Original Poster

Posts: 5

Location: La Zenia

Joined: 26 Feb 2021

Posted: Wed Feb 23, 2022 5:52pm

killjoy wrote on Wed Feb 23, 2022 5:49pm:
To close an account, the beneficiary (-ies) must show up in person with adequate poof of identity.

Thank Killjoy.
Have you had personal experience of closing an account at Bankia/CaixaBank?

Pat.

Reply

Posted: Wed Feb 23, 2022 7:05pm

Espanglo

Helpful member

Posts: 214

78 helpful points

Location: Orihuela Costa

Joined: 22 Apr 2017

Posted: Wed Feb 23, 2022 7:05pm

Caixabank is terrible now since they took over Bankia last year but managed to close my account there by going to the branch, signing some paperwork and handing in my debit card! Best thing I ever did and would advise anyone with a Caixabank account who is having problems or outragious charges to do the same as they do NOT listen, respond or resolve matters! Have now opened an account with Wise and so far so good!

Posted: Thu Feb 24, 2022 2:21pm

Stephanie86

Legendary helpful member

Posts: 2789

2105 helpful points

Location: Lliber

Joined: 4 May 2017

Posted: Thu Feb 24, 2022 2:21pm

To be fair, I think many of the difficulties may be experienced by ex Bankia clients. We have always had an account with Caixa with no problems. It may help that our local branch is in a small inland town, where staff are very helpful and providing you turn up at the appropriate times, rarely have to wait long to be seen. Otherwise appointments can be made online.