Fuel oil deliveries

Hi Azphilosopher,

It sounds as if it may be the same as contracting for the supply of gas bottles, for example, from Repsol or Cepsa - you have to provide this information for the contract.  The "Register in Census" item will be the Padron and the "GDPR" is the General Data Protection Regulation, so I assume the consent required is no different to confirming your agreement to it, as you would when signing to contract new services in EU countries.  I don´t know what the "Final Declaration Document" is - the fact that it needs to be signed suggests it may be the contract itself?  If you have copies of these documents, please post copies (redacting any personal information) and it may be possible to give you a more definitive response.

Kind regards,

Kim

Hi Kimmy.  Thank you so much for reply.  I suspected the one primary document might be the padron which I've successfully applied for weeks ago but, with the holidays, it has not appeared in the mail yet.  My copy of the application form was not enough.  I'll be going down to the Tibi town hall tomorrow if it hasn't arrived yet and ensure that it is not lost.  I went to the GDPR website and it was cryptic.  There is no single document.  Essentially you have to create one to fit the business you are dealing with.  I would hope this company has one available already. 

Most of my problem I believe is that the woman I am dealing with knows not a lick of English and we were working through translator software that is shaky at best.  She kept going on and on about taxes which I certainly have paid a good chunk of already in the purchase of my home.  The fact that I had the original deed made no difference.  I suppose the padron sets you up more for transactional taxes than property taxes.

She gave me no documents.  I tried to ask for examples and she just kept showing me a computer screen with other customers she randomly pulled up that had a list of what documents they provided.  Took her awhile to find one with the "tax document" and when she opened it it showed some document that looked like it might be a residency card.  Once again my lack of Spanish made it just be cryptic.  I'll go back to her with an interpreter and a copy of the padron once I have it.

I was lucky in that there were already a half dozen gas bottles on the property when I moved in.  Filling or exchanging them is no issue.  Interesting that the only paperwork is to buy a new bottle.

Hi Azphilosopher,

It makes sense that, when talking about a "tax document", she showed you a residency card as an example, because they include the residency holder's NIE number, which is your unique tax reference.  However, as you'll know, non-residents also have an NIE number, as you need one to buy a property in Spain (and umpteen other things besides! 😄).

I would expect the fuel supplier to provide the contract, which would usually include a tick box for the GDPR consent and a link to the company's statement of policy - as the 'controller' of your data, they are legally required to advise you how they will manage it.

As you suggest, it makes sense to try again once you have your Padron certificate - and also take along your NIE certificate.  It would be great if you could let us know whether - and how! - you manage to resolve the matter.  Good luck!

Kind regards, 

Kim

An update.  I'm now a full resident and that was the trick.  Once I got here in March permanently, I tried with that same company and got no response.  One night the fuel oil ran out which was a bit disturbing given how cold it was.  I contacted Repsol and they arranged to come and deliver.  The process was far easier although prices had gone through the roof with the Ukranian mess.  Right after Repsol agreed to deliver, the original company sent me an email saying I'd been approved.  A little too late.

The house is great though and I just love the area.  I think eventually I'll try to retire the fuel oil system and get hooked up either to natural gas or simply go fully electric with heat pumps.  That seems to be the future.