Direct debits
Posted: Wed Jan 25, 2023 3:45pm
I'm closing my Sabadell account and opening an online account. How do I change my direct debits for utility, suma etc. Could I do this online or do I have to go to their offices?
Posted: Thu Jan 26, 2023 10:11am
Very helpful member
Hi Dawn
I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.
There are a few different ways to try.
Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.
Also, have a look on the accounts as some have a chat facility or look for a phone number.
It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.
Good luck, Ken.
PS Hydraqua English speaking helpline 0034 911774090
Kenbo wrote on Thu Jan 26, 2023 10:11am:
Hi Dawn
I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.
Read more...
There are a few different ways to try.
Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.
Also, have a look on the accounts as some have a chat facility or look for a phone number.
It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.
Good luck, Ken.
PS Hydraqua English speaking helpline 0034 911774090
Agree with Ken, Hydraqua is the biggest challenge! The others are more straight forward. Just persevere, it’s worth it in the end.
Posted: Thu Jan 26, 2023 2:27pm
Kenbo wrote on Thu Jan 26, 2023 10:11am:
Hi Dawn
I personally visited the offices when I was in Spain but quite a few of our members have managed to do this online.
Read more...
There are a few different ways to try.
Log into your account with whichever utility and some of them have the facility within the account to change your direct debit, failing this, whilst still in your account you could write to the customer service team to give them your new IBAN number.
Also, have a look on the accounts as some have a chat facility or look for a phone number.
It's all a mixed bag really but with a little patience can be done from the UK, you would spend just as much time visiting and queuing at the offices in Spain.
Good luck, Ken.
PS Hydraqua English speaking helpline 0034 911774090
Thank you. Much appreciated.
Posted: Sun Jan 29, 2023 9:48am
Let us know how you get on Dawn. I would be interested in doing the same.
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Posted: Sun Jan 29, 2023 9:29pm
Helpful member
Hi Dawn
I managed to transfer all online to our Wise account barring Hydraqua I had to go to Playa Flamenca office stood in a que for about an hour wasn't bad to be honest.
Posted: Mon Jan 30, 2023 7:42am
Aspen1992 wrote on Sun Jan 29, 2023 9:29pm:
Hi Dawn
I managed to transfer all online to our Wise account barring Hydraqua I had to go to Playa Flamenca office stood in a que for about an hour wasn't bad to be honest.
Thank you.
Posted: Wed Feb 1, 2023 3:08pm
Helpful member
Hi Dawn. I too switched to Wize but from Caixa (the worst bank I have ever encountered). I transferred all my DD's online from the UK. I had only one problem and that was with our Urbanisation Administrators. I went to their offices and they told me they did not accept DD's from Wize, that was until I informed them that it was illegal to refuse a DD from a bank with an EU IBAN number. Quick about face and the DD was accepted. I am back in Spain in a few days and will seek assurances from our urbanisation president that this practice with stop since it is discrimatory to those people from outwith the EU. Hope everything goes well for you.
Posted: Wed Feb 1, 2023 9:33pm
Care4 wrote on Wed Feb 1, 2023 3:08pm:
Hi Dawn. I too switched to Wize but from Caixa (the worst bank I have ever encountered). I transferred all my DD's online from the UK. I had only one problem and that was with our Urbanisation Administrators. I went to their offices and they told me they did not accept DD's from Wize, that was un...
Read more...
...til I informed them that it was illegal to refuse a DD from a bank with an EU IBAN number. Quick about face and the DD was accepted. I am back in Spain in a few days and will seek assurances from our urbanisation president that this practice with stop since it is discrimatory to those people from outwith the EU. Hope everything goes well for you.
Thank you so much for this information. Very helpful. Going to try online to see how far I can get with it.
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