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International parcel stuck in customs

Posted: Tue May 12, 2020 11:16pm
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Posts: 33

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Location: Benijofar

Joined: 7 Aug 2019

Hi All

Wonder if anyone can help.  I had a letter from Correos saying there was a parcel in customs and it looks like I need to pay import duty although no amount on the letter.  Does anyone know if I can go to the post office would they be able to deal with this for me as it is all in Spanish and don't have a clue and also could I pay the import duty at the post office.  I've been on Correos site and all very confusing.  Has anyone had this happen to them at all.

thanks in advance.

Posted: Wed May 13, 2020 11:36am

killjoy

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Location: Orihuela Costa

Joined: 4 Nov 2017

Posted: Wed May 13, 2020 11:36am

Usually the notice you received gives clear instructions what you need to do in order to get your parcel cleared. From my own experience, your parcel is (most probably) held at Alicante's main post office (Paquetes postales internacionales) where you can show up and collect it after passing custom inspection.  .

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