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Bankia merger with Caixa logon issue

Posted: Tue Apr 6, 2021 3:56pm
chat_bubble6 repliesvisibility230 viewsadd_alert3 members subscribed

Tillymint

Posts: 12

Location: Torrevieja

Joined: 13 Feb 2021

Hi I bank with bankia and am unable to call them on the english customer service number 0034 91 602 4680 as now unavailable and I am having issues logging on to online banking.

Have tried calling Caixa bank on 0034 93 887 2525 but all in spanish so get cut off as I don't speak Spanish.

Cant visit the branch as based in UK ! Does anyone else have this issue ? If anyone has a number for Bankia or Caixa that is English speaking I would be very grateful. I have also emailed them but as yet no replies

Posted: Tue Apr 6, 2021 8:22pm

Davebev1

Legendary helpful member

Posts: 1585

star2237 helpful points

Location: Playa Flamenca

Joined: 7 Nov 2017

Posted: Tue Apr 6, 2021 8:22pm

If it is any help I have the branch number for La Zenia, if it isn't your branch then maybe they can give you the correct number for your branch

0034 966 730 588

According to the information sent out today the merger will not be complete until the last quarter of this year and for now Bankia customers need to contact Bankia not Caixa as they are still running two separate systems.

Posted: Wed Apr 7, 2021 9:16am

Elliemayc

Helpful member

Posts: 213

star112 helpful points

Location: San Miguel de Salinas

Joined: 4 Mar 2018

Posted: Wed Apr 7, 2021 9:16am

I have received a letter from CaixaBank re the merger with ways to contact then-no phone numbers supplied! They ask that you go to their website www.caixabank.com and go to the Contact us section.

For complaints they quote  an email address service.cliente@caixabank.com

Helpfully, but surprisingly,  the letter is in English.

Posted: Wed Apr 7, 2021 10:12am

Tillymint

Original Poster

Posts: 12

Location: Torrevieja

Joined: 13 Feb 2021

Posted: Wed Apr 7, 2021 10:12am

Thankyou so much

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Posted: Wed Apr 7, 2021 10:40am

Elliemayc

Helpful member

Posts: 213

star112 helpful points

Location: San Miguel de Salinas

Joined: 4 Mar 2018

Posted: Wed Apr 7, 2021 10:40am

Elliemayc wrote on Wed Apr 7, 2021 9:16am:

I have received a letter from CaixaBank re the merger with ways to contact then-no phone numbers supplied! They ask that you go to their website www.caixabank.com and go to the Contact us section.

For complaints they quote  an email address service.cliente@caixabank.com

 

Read more...

Helpfully, but surprisingly,  the letter is in English.

Just realised that although the account was originally mine and husbands name added later the entire letter makes no mention of me and everything is just his name! No gold star (or even a bronze) for them!

Posted: Wed Apr 7, 2021 11:13am

Tillymint

Original Poster

Posts: 12

Location: Torrevieja

Joined: 13 Feb 2021

Posted: Wed Apr 7, 2021 11:13am

Elliemayc wrote on Wed Apr 7, 2021 10:40am:

Just realised that although the account was originally mine and husbands name added later the entire letter makes no mention of me and everything is just his name! No gold star (or even a bronze) for them!

Us too. Although joint account it only has my husbands name but my correspondance was all in spanish so took me ages to translate. The number they provide is also spanish speaking.

Posted: Wed Apr 7, 2021 11:37am

Davebev1

Legendary helpful member

Posts: 1585

star2237 helpful points

Location: Playa Flamenca

Joined: 7 Nov 2017

Posted: Wed Apr 7, 2021 11:37am

Tillymint wrote on Wed Apr 7, 2021 11:13am:

Us too. Although joint account it only has my husbands name but my correspondance was all in spanish so took me ages to translate. The number they provide is also spanish speaking.

I always log in in Spanish and everything comes up in Spanish (as you would expect) but yesterday after receiving the info I logged out and logged back in using the English option and the pdf document in the correspondance came up in English.  Maybe worth a try.  

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