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Banking app connection

Posted: Fri Sep 30, 2022 4:06pm
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Posts: 48

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Location: Torrevieja

Joined: 6 May 2019

Hi, here's hoping there's an expert who can help. I have a Motorola g7 android. Recently, about a week ago, I started and still have a connection problem with an online banking app (Sabadell). If I switch my internet off and use my device data, I connect without issue, but as soon as I reboot my router the connection fails. I've uninstalled the app and reloaded but the problem remains. I've talked to Sabadell technical and they insist the problem is with my device. I've changed nothing, so I'm at a loss. Any guru out there with suggestions of what to try?

Posted: Sat Oct 1, 2022 12:59pm

Stevec2x

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Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Sat Oct 1, 2022 12:59pm

Hi 

I think you need to be a little more precise - how do you "switch your internet off"? Do you disable WiFi on your phone, or do you switch off your router?

Then you say your connection fails - is that your data connection, or your WiFi connection?

I assume everything else is behaving normally?

Cheers 

Steve 

Posted: Sat Oct 1, 2022 1:33pm

Paul56

Original Poster

Posts: 48

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Location: Torrevieja

Joined: 6 May 2019

Posted: Sat Oct 1, 2022 1:33pm

I switch off the router

As far as I know, it's a problem between the App and WiFi. So WiFi connection?With the phone alone, no internet, I'm able to connect with Sabadell. Reboot the router, cannot connect.

Posted: Sun Oct 2, 2022 1:32pm

GerryJ

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Location: Oliva

Joined: 14 Jan 2021

Posted: Sun Oct 2, 2022 1:32pm

Do you have a data sim in your phone, and have you tried connecting the app over 4g?

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