Posted: Mon Feb 19, 2018 11:43am
I agree with all the comments made about these car hire company's.
I rented from Record Cars on a full for full fuel basis and returned car to there parking bay and posted keys in there kiosk letter box in the car park together with fuel receipt as advised.
I took a photo of the car parked in there bay clearly showing the number and there logo sign above.On our return to the UK we were charged an extra days rental plus a fuel surcharge plus additional charges.When challenged they advised me that the charges were for not refueling the car, and parking the car in Goldcar bay(which is on a different floor level) which took them a day to find- hence charge !?
Despite me showing photo of car clearly parked in there bay they still insisted that it was parked incorrectly in Golcar bay on a different floor and that keys were not posted in there key letterbox and that the photo was not proof!!??.
Proof that these two company's work together to SCAM you out of your money.