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Carrefour delivery

Posted: Tue Feb 13, 2018 8:27pm
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Posts: 30

star24 helpful points

Location: Torrevieja

Joined: 6 Jan 2018

Hello does anyone know anything about Carrefour delivery guarantee 

We waited in for two days for a washing machine to be delivered and when I phoned was told that it could be up until the store closing time but it still didn't arrive  and when we had to return to the UK our solicitor arranged for a new delivery date next month but since then iv had a voicemail from Carrefour telling me to contact them about delivery so I'm still not confident that they'll get it right .

My issue is that in the store I'm sure that they advertised a delivery guarantee but I can't find details of it online (if only I'd taken a photo in store )if anyoneknows anything about Carrefour delivery I'd be grateful to hear 

Thank you 

Posted: Thu Feb 15, 2018 8:48am

Posts: 86

star45 helpful points

Location: Almoradí

Joined: 27 Oct 2017

Posted: Thu Feb 15, 2018 8:48am

we ordered a new cooker hood and expected delivery within 48hrs. it did not arrive. we complained and they cancelled the order. got one from amazon £60 cheaper

Posted: Thu Feb 15, 2018 4:06pm

Scott

Helpful member

Posts: 110

star131 helpful points

Location: Relleu

Joined: 10 Sep 2017

Posted: Thu Feb 15, 2018 4:06pm

My experience with Carrefor is they are useless for electrical goods. We ended up having to do a charge back for a mattress via the credit card company they said they had delivered but they hadn’t!!

We had lots of email saying when they would deliver and agreeing they failed etc. If you want electrical good quickly I suggest Tien21 or Conformarama we have never been let down by them and they usually deliver whilst we are out there too.

Posted: Fri Feb 16, 2018 12:25pm

Jann

Helpful member

Posts: 221

star192 helpful points

Location: Playa Flamenca

Joined: 7 Dec 2016

Posted: Fri Feb 16, 2018 12:25pm

Juliestar wrote on Tue Feb 13, 2018 8:27pm:

Hello does anyone know anything about Carrefour delivery guarantee 

We waited in for two days for a washing machine to be delivered and when I phoned was told that it could be up until the store closing time but it still didn't arrive  and when we had to return to the UK our solicitor arranged for a new delivery date next month but since then iv had a voicem...

 

Read more...

...ail from Carrefour telling me to contact them about delivery so I'm still not confident that they'll get it right .

My issue is that in the store I'm sure that they advertised a delivery guarantee but I can't find details of it online (if only I'd taken a photo in store )if anyoneknows anything about Carrefour delivery I'd be grateful to hear 

Thank you 

We have ordered from Alcampo, Leroy Merlin and Media Market and they all gave a delivery day and 1 hour slot and always been here on time. Not much help to you now but for future reference. I hope you get it sorted soon, things can get so frustrating here at times but worth it when everything is running smoothly. 

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Posted: Sun Feb 18, 2018 8:04pm

Posts: 12

star9 helpful points

Location: Playa Flamenca

Joined: 29 Jun 2017

Posted: Sun Feb 18, 2018 8:04pm

We have had nothing but problems with Leroy Merlin who gave a delivery date and claimed they rang and tried to deliver but they eventually admitted the delivery guy probably didn't ring when he seen a UK mobile. Long story short got our money back and made a formal complaint. Ordered bathroom suites before we came back to UK in October but when our friend went to check delivery they had cancelled our order due to non payment within 3 days which we weren't asked for when we put the order in. Basically think our name is MUD because we complained so will not be buying anything else from them. 

Posted: Sun Feb 18, 2018 10:34pm

Posts: 80

star28 helpful points

Location: La Zenia

Joined: 27 Nov 2015

Posted: Sun Feb 18, 2018 10:34pm

My only experience with delivery by Leroy Merlin was to say the least disappointing, paid €30, we only live in Montegolf (so not far away), they did deliver when they said they would but left the goods, a patio set, table and 4 chairs on the pavement, i could hardly believe my eyes.

We went to complain, waste of time, like banging your head against a wall.

Posted: Sun Feb 18, 2018 10:48pm

Posts: 67

star30 helpful points

Location: Gran Alacant

Joined: 6 Apr 2017

Posted: Sun Feb 18, 2018 10:48pm

Juliestar wrote on Tue Feb 13, 2018 8:27pm:

Hello does anyone know anything about Carrefour delivery guarantee 

We waited in for two days for a washing machine to be delivered and when I phoned was told that it could be up until the store closing time but it still didn't arrive  and when we had to return to the UK our solicitor arranged for a new delivery date next month but since then iv had a voicem...

 

Read more...

...ail from Carrefour telling me to contact them about delivery so I'm still not confident that they'll get it right .

My issue is that in the store I'm sure that they advertised a delivery guarantee but I can't find details of it online (if only I'd taken a photo in store )if anyoneknows anything about Carrefour delivery I'd be grateful to hear 

Thank you 

I read on this forum before we bought a place in Gran Alacant that using the local companies has proved right for us.

We have used all our local shops Brico,Euronics and JYSK all have been brilliant,yes you pay a few euros more but the service is awesome,turn up on the day and time agreed 

Dave Jack 

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