Our flight to Cabo Roig was cancelled by Easyjet, I clicked the option for a refund. Just wondering if anyone has yet received any money from them as we are still waiting for them to put money back in our bank.
No question it's your right to have a refund but with zero revenue coming in many airlines are, or soon will be, at real risk of going under and be focused on survival and every penny they can save can help stave that off.
Not saying it's right but it's the reality of the situation and you have to view it from that perspective too.
If an airline does go bust then you'll get nothing so accepting a voucher might be the only chance you have of recovering anything at all when this is all over.
Obviously a voucher will only be to the value of what you paid for a flight but when services do eventually resume prices are sure to be significantly higher so it may only represent a fraction of that.
Even though the Easyjet is grounded you can't claim a refund until a flight has been officially cancelled, if they are telling you to check in then as much as we all know it won't be taking off technically it hasn't.
Movingon wrote on Thu Apr 9, 2020 2:18pm:
No question it's your right to have a refund but with zero revenue coming in many airlines are, or soon will be, at real risk of going under and be focused on survival and every penny they can save can help stave that off.
Not saying it's right but it's the reality of the situation and you have to view it from that perspective too.
...Read more...
...
If an airline does go bust then you'll get nothing so accepting a voucher might be the only chance you have of recovering anything at all when this is all over.
Obviously a voucher will only be to the value of what you paid for a flight but when services do eventually resume prices are sure to be significantly higher so it may only represent a fraction of that.
Even though the Easyjet is grounded you can't claim a refund until a flight has been officially cancelled, if they are telling you to check in then as much as we all know it won't be taking off technically it hasn't.
Our flight was cancelled, we should have been in Cabo Roig and back in UK by now. They sent me a link to claim for a refund, then sent a couple of emails which didn't make a lot of sense, but looked as if the refund had been made, but nothing in the bank account. Then they sent a link to say book a "free" flight to cover the one that was cancelled, but no information as to how you actually book a "free" flight. I would prefer to book another flight for free, for later in the year, but don't know how to do it.
This post that was quoted has been deleted.
Many thanks, our flight was cancelled 4 weeks ago so I guess I have to give them more time to sort it out
Posted: Fri Apr 10, 2020 7:21am
Helpful member
Ryanair are pretty similar - all airlines will be totally swamped with refund requests now and they may well be short staffed also together with staff working from home. Think this will all take some time to deal with even with the best will in the world
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Movingon wrote on Thu Apr 9, 2020 2:18pm:
No question it's your right to have a refund but with zero revenue coming in many airlines are, or soon will be, at real risk of going under and be focused on survival and every penny they can save can help stave that off.
Not saying it's right but it's the reality of the situation and you have to view it from that perspective too.
...Read more...
...
If an airline does go bust then you'll get nothing so accepting a voucher might be the only chance you have of recovering anything at all when this is all over.
Obviously a voucher will only be to the value of what you paid for a flight but when services do eventually resume prices are sure to be significantly higher so it may only represent a fraction of that.
Even though the Easyjet is grounded you can't claim a refund until a flight has been officially cancelled, if they are telling you to check in then as much as we all know it won't be taking off technically it hasn't.
I agree with you Movingon, but until ABTA guarantee the vouchers, it has to be a refund. If Easyjet or any other airline go under then the voucher is worthless. but if you hold out for a refund ABTA or your insurance should refund the money.
Posted: Wed Apr 15, 2020 7:04pm
easyJet refund email address
flightrefund@easyjet.com.
Make sure subject line is formatted as sample
Posted: Wed Apr 15, 2020 7:06pm
lexon wrote on Wed Apr 15, 2020 7:04pm:
easyJet refund email address
flightrefund@easyjet.com.
Read more...
Make sure subject line is formatted as sample
Subject Line : Booking Reference/Departure Date/EN
Example : ABC1D2E/16042020/EN
Below are some do’s and don’ts when resubmitting your refund request to flightrefund@easyJet.com.
Where possible, please share with friends and family that might request a refund. This will really help us process all refund requests quickly.
We do apologise for the inconvenience.
Kind regards,
easyJet Customer Services
fly us: www.easyJet.com
follow us: www.twitter.com/easyJet
friend us: www.facebook.com/easyJet
Mobile App
lexon wrote on Wed Apr 15, 2020 7:06pm:
Subject Line : Booking Reference/Departure Date/EN
Example : ABC1D2E/16042020/EN
Read more...
Below are some do’s and don’ts when resubmitting your refund request to flightrefund@easyJet.com.
Do not forward or reply to a previous email, please send a new email request.Make sure you provide the booking reference and not the flight number.The date should be entered with only numbers and not letters.Booking reference should always be entered first, followed by only your departure date and the Letters “EN”The Letters “EN” is standard. Please make sure this is added after the departure date.Do not add any other information in the subject line other than these 3 important pieces of information.The booking reference, departure date and the letters “EN” should be separated by a forward slash, do not add any spaces anywhere. Please submit a separate request for each booking, do not add multiple booking references in the subject line.Where possible, please share with friends and family that might request a refund. This will really help us process all refund requests quickly.
We do apologise for the inconvenience.
Kind regards,
easyJet Customer Services
fly us: www.easyJet.com
BackRefund
follow us: www.twitter.com/easyJet
friend us: www.facebook.com/easyJet
Mobile App
Thank you so much for that, I will send email
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