Posted: Sun Mar 20, 2022 12:43pm
Can they not go online and check the invoices. I would check the dates the bills cover, electric companies have been a bit erratic with their billing over the past 12 months.
Is the electric switched off from the mains or left on. If switched off from the mains you should just be paying a monthly standing charge. Electricity prices have rocketed, but it’s the kWh price that’s had a huge increase not the standing charge.
If the electric is not switched off could be any number of reasons, usage can be checked normally on line via the smart meter information, which may pinpoint the usage.
You really need to study the meter/invoices to get a clearer picture.
Lynn