Where not to buy.

Posted: Wed Jul 24, 2019 11:09am

7 replies375 views5 members subscribed

Posts: 7

Joined: 29 Aug 2018

A word of warning. I have just bought over 20 square metres of porcelain tiles from the spiderman tile place on the Catral road. I appreciate they have a no returns policy but every single tile was damaged. It appears to be an issue caused by the factory packing department not the retailer. However I bought them from him and they should be accountable in my opinion. When I returned to try and resolve the issue by swapping the tiles if need be but he was very dismissive and said it was my problem. Maybe you would be better advised buying tiles elsewhere.

Reply
View 7 replies

Posted: Wed Jul 24, 2019 3:00pm

Nakabandi

Helpful member

Posts: 187

98 helpful points

Location: Javea / Xàbia

Joined: 7 Jul 2019

Posted: Wed Jul 24, 2019 3:00pm

Hi Sheedy

If you knew they had a no returns policy why did you not inspect the tiles before paying?

Reply

Posted: Thu Jul 25, 2019 3:29pm

Lisa67

Posts: 57

5 helpful points

Location: Elche

Joined: 12 Feb 2018

Posted: Thu Jul 25, 2019 3:29pm

Can you tell me where the Spider-Man place is please, what road? Where it is near? Been looking for it for a while. Many thanks.

Reply

Posted: Thu Jul 25, 2019 4:34pm

jimtaylor

Legendary helpful member

Posts: 5612

8739 helpful points

Location: Mudamiento

Joined: 2 Feb 2017

Posted: Thu Jul 25, 2019 4:34pm

The only place I can think of is Rodríguez y Moñino, in Dolores but with the main site on the road to Catral. A lot of the tiles they sell are obsolete, so it's a good place to try if you want to find old tiles. I've used them numerous times and never had a problem, but I do inspect what I'm buying before I leave their depot.

Reply

Posted: Thu Jul 25, 2019 4:59pm

Sheedy11

Original Poster

Posts: 7

Location: Dolores

Joined: 29 Aug 2018

Posted: Thu Jul 25, 2019 4:59pm

Hi

Thats a fair point. However the tiles were chosen from samples the order was delivered direct from the manufacturer. We appreciate that there may have been blemishes/ chips etc so we ordered a couple of extra boxes to cover such issues. All they had to do was put some kind of packing between the tiles to stop them from being damaged. Are you suggesting we should have opened 24 boxes to check each tile then having the problem of getting them home in damaged packaging on the off chance that they wouldnt get damaged in transit. Also by that time we had already paid for them, so if we had of opened them in front of the staff if wouldnt have mattered. As the bloke said buying tiles off him is a lottery and its your problem.

Reply

Posted: Thu Jul 25, 2019 5:05pm

Sheedy11

Original Poster

Posts: 7

Location: Dolores

Joined: 29 Aug 2018

Posted: Thu Jul 25, 2019 5:05pm

SERIOUSLY!

In the off chance you consider me being a whingeing sod which I am definately not you still want the address? More fool you. Im not giving you the address as I refuse to promote them.