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Conforama - anyone any experience with their after sales service?

Posted: Tue Oct 16, 2018 12:52pm
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Dubiner92500

Posts: 410

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Location: El Campello

Joined: 12 Jun 2018

Hi there, I ordered a cheap glass table for our kitchen 2 weeks ago, paid for delivery/assembly and still waiting to hear from them!! I know it's the season of fiestas etc....but... I've already sent 3 emails asking for clarification and nothing... Has anyone had similar experiences with Conforama or am I just 'unlucky'?  Admittedly living in France I prefer Castorama...but they are not here in Spain!! Any advice welcome!

Posted: Tue Oct 16, 2018 3:23pm

Kenneth1

Very helpful member

Posts: 844

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Location: La Marina

Joined: 3 Feb 2017

Posted: Tue Oct 16, 2018 3:23pm

Not sure what you mean, they are not here in Spain. 

They have a shop in La Zenia

Dirección :Centro comercial Zenia Boulevard. C/Jade, S/N, Orihuela (Alicante), Com. Valenciana

Also in Alicante

Dirección :Ctra. Alicante-Valencia N-332, km 87. , San Juan (Alicante), Com. Valenciana

Posted: Tue Oct 16, 2018 3:32pm

Dubiner92500

Original Poster

Posts: 410

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Location: El Campello

Joined: 12 Jun 2018

Posted: Tue Oct 16, 2018 3:32pm

Yes I've ordered online after visiting the shop at  San Juan.

Posted: Sun Sep 3, 2023 1:27pm

spnoe

Posts: 14

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Location: El Campello

Joined: 4 Jul 2020

Posted: Sun Sep 3, 2023 1:27pm

I have purchased from Conforama many times and receive an excellent service, when buying and after. I am sorry you have had this experience. Something has gone wrong with your order but why you have had no answer from your emails, I am surprised.  If you are in Spain then a visit to the store would resolve the issue but if not then make a complaint.

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Posted: Sun Sep 3, 2023 1:53pm

Dubiner92500

Original Poster

Posts: 410

star39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Sun Sep 3, 2023 1:53pm

spnoe wrote on Sun Sep 3, 2023 1:27pm:

I have purchased from Conforama many times and receive an excellent service, when buying and after. I am sorry you have had this experience. Something has gone wrong with your order but why you have had no answer from your emails, I am surprised.  If you are in Spain then a visit to the stor...

 

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...e would resolve the issue but if not then make a complaint.

Thanks I did in fact complain and ir was only the fact that I mentioned I was going back to Paris that I got an immediate reaction - I had planned on also complaining to their French HQ. Somehow that seemed to trigger a swift response - reduced cost of assembly etc.

Posted: Sat Mar 23, 2024 1:49am

Deb 60

Posts: 1

Location: El Campello

Joined: 23 Mar 2024

Posted: Sat Mar 23, 2024 1:49am

Hi! I’m new to this forum. Does anyone have an email address for Conforama in St Juan please? I placed an order with them last week that I need to amend but I’m back in the Uk and can’t find contact details. Very grateful for any help. 

Posted: Sun Apr 7, 2024 7:04pm

Dubiner92500

Original Poster

Posts: 410

star39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Sun Apr 7, 2024 7:04pm

Deb 60 wrote on Sat Mar 23, 2024 1:49am:

Hi! I’m new to this forum. Does anyone have an email address for Conforama in St Juan please? I placed an order with them last week that I need to amend but I’m back in the Uk and can’t find contact details. Very grateful for any help. 

Hi there,

Just look at the order I put through a few years ago and the confirmation email was atencion.clients@conforama.es

On the website it looks like they have a 'chat' function too...if that helps! 
 

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