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Water leak between global omnium and water meter

Posted: Fri Jul 14, 2023 11:09am
10 replies231 views4 members subscribed
x6diver

Posts: 7

Joined: 11 Apr 2022

Hi, can anyone advise on who is responsible for a water leak between the street valve and the water meter. 

My understanding is if the leak is before my valve it is the utility issue

Darro

Posted: Fri Jul 14, 2023 11:20am

Darro

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Posted: Fri Jul 14, 2023 11:20am

Anything before the meter would normally be the water companies responsibility, after it yours.

x6diver

Posted: Fri Jul 14, 2023 11:41am

x6diver

Original Poster

Posts: 7

Joined: 11 Apr 2022

Posted: Fri Jul 14, 2023 11:41am

Darro wrote on Fri Jul 14, 2023 11:20am:

Anything before the meter would normally be the water companies responsibility, after it yours.

Thanks 

Global omnium are saying as it is after the valve and before the meter it in my problem. 

GrahamLynn

Posted: Fri Jul 14, 2023 1:25pm

GrahamLynn

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Posted: Fri Jul 14, 2023 1:25pm

So presumably it’s not being registered as water usage as it’s not going through your meter, so it’ has not been detected on your bill.  I guess  though, it could be affecting your water pressure.

We’re all under the assumption that from the meter to your property is your responsibility, even if the meters are halfway down the street.  Out of interest though, how far away is the valve from the meter? 

What have your insurers advised? They should be talking to the water supply company on your behalf.

Lynn

x6diver

Posted: Fri Jul 14, 2023 2:15pm

x6diver

Original Poster

Posts: 7

Joined: 11 Apr 2022

Posted: Fri Jul 14, 2023 2:15pm

GrahamLynn wrote on Fri Jul 14, 2023 1:25pm:

So presumably it’s not being registered as water usage as it’s not going through your meter, so it’ has not been detected on your bill.  I guess  though, it could be affecting your water pressure.

We’re all under the assumption that from the meter to your property is your responsibility, even if the meters are halfway down the street.  Out of interest though, how far away is the valve from the meter? ...

...

What have your insurers advised? They should be talking to the water supply company on your behalf.

Lynn

Thanks for the response

The pipe valve and meter in question where the leak is all within 1/2 meter.  I have turned off the utility valve now no leak. They did send someone to repair I believe the were intending charging me for the repair.

As I have my own storage tank I am in no rush. Will most lightly fix leak myself

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VictorEmman

Posted: Fri Jul 14, 2023 2:18pm

VictorEmman

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Posted: Fri Jul 14, 2023 2:18pm

Hi. What is the street valve ? I'm in Aspe and what you call Street Valve are in a shed, with a locked door. Only technician comes there to see our monthly consumption. If there is a leak, the more important for you it's to see your monthly water bill. If there is no changes in your facture, just write to your provider saying there is a leaks.

Saturday, I will go to Hondon, and I could take a look, 5 mn.

x6diver

Posted: Fri Jul 14, 2023 2:47pm

x6diver

Original Poster

Posts: 7

Joined: 11 Apr 2022

Posted: Fri Jul 14, 2023 2:47pm

VictorEmman wrote on Fri Jul 14, 2023 2:18pm:

Hi. What is the street valve ? I'm in Aspe and what you call Street Valve are in a shed, with a locked door. Only technician comes there to see our monthly consumption. If there is a leak, the more important for you it's to see your monthly water bill. If there is no changes in your facture, just...

... write to your provider saying there is a leaks.

Saturday, I will go to Hondon, and I could take a look, 5 mn.

Please see photo the blue circles are the valve and meter connection. The X is approximately where leak is.  

Darro

Posted: Fri Jul 14, 2023 3:19pm

Darro

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Posted: Fri Jul 14, 2023 3:19pm

No question the leak is on the water companies side. Proof is the red band you see which is an anti tamper device for the incoming connection to the meter.If the leak is minor and not costing you pressure then just let it be, you can only be held responsible for what your meter reads, nothing else.Stupid thing is such a short piece of pipe can be replaced in half an hour so nor exactly a big job for them!
VictorEmman

Posted: Fri Jul 14, 2023 3:38pm

VictorEmman

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Joined: 26 Dec 2021

Posted: Fri Jul 14, 2023 3:38pm

x6diver wrote on Fri Jul 14, 2023 2:47pm:

Please see photo the blue circles are the valve and meter connection. The X is approximately where leak is.  

Can you add a narrow to show the direction taken by the water ? I can't understand for now what is outside your house and inside.

VictorEmman

Posted: Fri Jul 14, 2023 3:40pm

VictorEmman

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Joined: 26 Dec 2021

Posted: Fri Jul 14, 2023 3:40pm

Darro wrote on Fri Jul 14, 2023 3:19pm:

No question the leak is on the water companies side. Proof is the red band you see which is an anti tamper device for the incoming connection to the meter.If the leak is minor and not costing you pressure then just let it be, you can only be held responsible for what your meter reads, nothing else.S...

...tupid thing is such a short piece of pipe can be replaced in half an hour so nor exactly a big job for them!

Ok, it is needed to call the company and they should repare the pipe.

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