Telecom

Posted: Mon Aug 21, 2023 6:37pm

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Joined: 14 Jul 2021

Hi has anyone had any dealings with Telecom since they have changed hands. It is now called Excom. We have been with them for many years and when we were coming out for holiday we would email Peggy and she would have the Wi-Fi ect put on. We had an email telling us of the new changes to tariff ect but nothing else. I am due out on Wednesday and my husband has sent several emails asking for Wi-Fi connection but we have heard nothing back. I was wondering if anyone has any information on this company. Maybe a different way to contact them.

Many thanks Christine x

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Posted: Tue Aug 22, 2023 10:58am

Stevec2x

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Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Tue Aug 22, 2023 10:58am

Hi

I've never heard of them but there is a contact form here https://www.excom.es/atencion-al-cliente/

...but you've probably already tried it.

Cheers

Steve

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Posted: Tue Aug 22, 2023 11:35am

Geoffro

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Joined: 21 Feb 2019

Posted: Tue Aug 22, 2023 11:35am

I'm with Telecable. It is this company that has been taken over by Excom. I can tell you both their internet and customer service has deteriorated since. To the extent I will be leaving after four years with them. Phone number, in case you don't have it is 0034 966849 000.

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Posted: Tue Aug 22, 2023 11:42am

Christine1406

Original Poster

Posts: 50

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Location: La Zenia

Joined: 14 Jul 2021

Posted: Tue Aug 22, 2023 11:42am

Thanks Steve. Yes tried this first have sent an email still waiting for reply. 🙄 Thanks anyway x

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Posted: Tue Aug 22, 2023 11:44am

Christine1406

Original Poster

Posts: 50

7 helpful points

Location: La Zenia

Joined: 14 Jul 2021

Posted: Tue Aug 22, 2023 11:44am

Geoffro wrote on Tue Aug 22, 2023 11:35am:
I'm with Telecable. It is this company that has been taken over by Excom. I can tell you both their internet and customer service has deteriorated since. To the extent I will be leaving after four years with them. Phone number, in case you don't have it is 0034 966849 000.

Many thanks yes agree. Will be looking to change when my husband and I are next out together. We have been with them many years never had any trouble before… bit of a shambles 🤔🙄

Thanks for reply