Join the Los Montesinos forum
My name's Alex and this is my website all about Los Montesinos in Spain. Register now for free to talk about General Los Montesinos discussion and much more!
Posted: Fri Dec 25, 2020 11:31am
Legendary helpful member
My family and I have been in and around Spain for at least 50 years. As far as Correos is concerned, yes, a few items have gone missing as in any delivery system, but none of us have ever found the staff to be anything other than kind, polite and helpful.
Restricted opening hours currently in our local small town are not helping anybody, but the staff are not to blame.
Posted: Fri Dec 25, 2020 12:06pm
Stephanie86 wrote on Fri Dec 25, 2020 11:31am:
My family and I have been in and around Spain for at least 50 years. As far as Correos is concerned, yes, a few items have gone missing as in any delivery system, but none of us have ever found the staff to be anything other than kind, polite and helpful.
Restricted opening hours currently in our local small town are not helping anybody, but the staff are not to blame....
Read more...
...
Wrong being rude , ignoring your clients and deciding when you open and close when your employee not an owner is a reason to complain as a client . Good you accept this type of service, but I would not have a business if I played by these rules in Spain or in fact Europe.
Posted: Fri Dec 25, 2020 12:18pm
Legendary helpful member
youbedizzy wrote on Fri Dec 25, 2020 9:49am:
wait until you start with SEUR, correos will look perfect
Never a truer word! 😁 🙈
Happy Christmas !
Posted: Fri Dec 25, 2020 12:25pm
Legendary helpful member
mtmmanchester wrote on Fri Dec 25, 2020 12:06pm:
Wrong being rude , ignoring your clients and deciding when you open and close when your employee not an owner is a reason to complain as a client . Good you accept this type of service, but I would not have a business if I played by these rules in Spain or in fact Europe.
Not Wrong in my experience! And where, exactly, did I say that I would ‘accept’ this kind of service, please?
Posted: Fri Dec 25, 2020 12:37pm
Legendary helpful member
mtmmanchester wrote on Fri Dec 25, 2020 12:06pm:
Wrong being rude , ignoring your clients and deciding when you open and close when your employee not an owner is a reason to complain as a client . Good you accept this type of service, but I would not have a business if I played by these rules in Spain or in fact Europe.
I hesitate to say this on Christmas Day of all days, but you do sound a bit stressed out.
In my experience if you're in a queue here and you show visible anger, agitation etc it can have a negative effect on the outcome. That's the way Spain is, you need to come to terms with it, don't measure it against 'back home'
There's been the odd occasion I've been fizzing quietly but I never ever show it.
My post lady Rosa loves a chat with the 'lady in front of me' so, fine, enjoy, ready when you are Rosa....
Advertisement - posts continue below
Posted: Fri Dec 25, 2020 1:43pm
Super helpful member
dinnerout wrote on Fri Dec 25, 2020 12:37pm:
I hesitate to say this on Christmas Day of all days, but you do sound a bit stressed out.
In my experience if you're in a queue here and you show visible anger, agitation etc it can have a negative effect on the outcome. That's the way Spain is, you need to come to terms with it, don't measure it against 'back home'...
Read more...
...
There's been the odd occasion I've been fizzing quietly but I never ever show it.
My post lady Rosa loves a chat with the 'lady in front of me' so, fine, enjoy, ready when you are Rosa....
I really am tired of people brushing aside appalling customer service as "well that's Spain" as if that somehow makes it ok.
Posted: Fri Dec 25, 2020 2:12pm
Legendary helpful member
Pix Elated wrote on Fri Dec 25, 2020 1:43pm:
I really am tired of people brushing aside appalling customer service as "well that's Spain" as if that somehow makes it ok.
It's been said many times on here that you rarely have anything positive to say about Spain when you appear on the Forum. I don't recall ever seeing you post anything other than criticism of Spain.
When I moved to Spain I decided to embrace the culture, the ways in which things are done, and to see the bureaucracy and idiosyncrasies here as a minor challenge in my life.
Yes, of course there are occasional customer service issues but I don't get all "Karen" about them. I rise above it. I don't let it irritate me. Spain is so far ahead of the UK in so many ways so I prefer to concentrate on the positives.
I see the odd outraged complaint from disgruntled people but I don't see the same people praising the fantastic roads, the excellent Health Service, the spotless beaches, the low crime rate, etc etc.
I think there are a lot of Brits who moan that things are not like they are at home, well, here's some news, you moved to a new country. Things are going to be different, some better, some not better. I have no statistics to back this up but I do believe the longer you live here the more you are able to understand the way things work and get less agitated by minor issues. Outwardly showing irritation and anger can be very counterproductive in customer service situations here in Spain.
It's interesting that ElinSpain and I have both lived here for several years and we both have recent good experiences of Correos. My Correos is open 12.30-2.00, occasionally the post lady is a bit late because she is out delivering post, opening apartment block doors, putting post in each box, delivering registered mail to the apartment doors for signatures etc etc.
When she's late, when I do get to the counter I sympathise with her - in Spanish - I find that helps with the customer service I receive. For example, one time she put a letter of mine in a neighbour's post box. When I pointed it out she apologised and I smiled back and said no problem. It hasn't happened again.
Understanding the culture of Spain and the Spanish people goes a long way here.
I'm not sure you get that.
Steve
Posted: Fri Dec 25, 2020 2:22pm
dinnerout wrote on Fri Dec 25, 2020 12:37pm:
I hesitate to say this on Christmas Day of all days, but you do sound a bit stressed out.
In my experience if you're in a queue here and you show visible anger, agitation etc it can have a negative effect on the outcome. That's the way Spain is, you need to come to terms with it, don't measure it against 'back home'...
Read more...
...
There's been the odd occasion I've been fizzing quietly but I never ever show it.
My post lady Rosa loves a chat with the 'lady in front of me' so, fine, enjoy, ready when you are Rosa....
You are assuming quite a lot about me and a full line of people being stressed as you put it and also seam to think I have only just arrived in Spain or Europe, being rude is being rude no excuses its called being rude. If the boot was on the other foot I can assure you the staff member would have more than a mouthful to say to me if I was rude to her..
Posted: Fri Dec 25, 2020 2:27pm
dinnerout wrote on Fri Dec 25, 2020 2:12pm:
It's been said many times on here that you rarely have anything positive to say about Spain when you appear on the Forum. I don't recall ever seeing you post anything other than criticism of Spain.
When I moved to Spain I decided to embrace the culture, the ways in which things are done, and to see the bureaucracy and idiosyncrasies here as a minor challenge in my life. ...
Read more...
...
Yes, of course there are occasional customer service issues but I don't get all "Karen" about them. I rise above it. I don't let it irritate me. Spain is so far ahead of the UK in so many ways so I prefer to concentrate on the positives.
I see the odd outraged complaint from disgruntled people but I don't see the same people praising the fantastic roads, the excellent Health Service, the spotless beaches, the low crime rate, etc etc.
I think there are a lot of Brits who moan that things are not like they are at home, well, here's some news, you moved to a new country. Things are going to be different, some better, some not better. I have no statistics to back this up but I do believe the longer you live here the more you are able to understand the way things work and get less agitated by minor issues. Outwardly showing irritation and anger can be very counterproductive in customer service situations here in Spain.
It's interesting that ElinSpain and I have both lived here for several years and we both have recent good experiences of Correos. My Correos is open 12.30-2.00, occasionally the post lady is a bit late because she is out delivering post, opening apartment block doors, putting post in each box, delivering registered mail to the apartment doors for signatures etc etc.
When she's late, when I do get to the counter I sympathise with her - in Spanish - I find that helps with the customer service I receive. For example, one time she put a letter of mine in a neighbour's post box. When I pointed it out she apologised and I smiled back and said no problem. It hasn't happened again.
Understanding the culture of Spain and the Spanish people goes a long way here.
I'm not sure you get that.
Steve
Well that's a book and half on not knowing what your talking about, about me, I have not just arrived in Spain and I do know my way around Europe , but as I said being rude is being rude, no excuse , she was rude , end off.
Posted: Fri Dec 25, 2020 2:28pm
Legendary helpful member
mtmmanchester wrote on Fri Dec 25, 2020 2:22pm:
You are assuming quite a lot about me and a full line of people being stressed as you put it and also seam to think I have only just arrived in Spain or Europe, being rude is being rude no excuses its called being rude. If the boot was on the other foot I can assure you the staff member wou...
Read more...
...ld have more than a mouthful to say to me if I was rude to her..
If you were rude to her she very likely wouldn't serve you. Maybe that's what happened! You do sound a little aggressive if I may say so.
Happy Christmas! 🎅✌🥳☃️
Find more General discussion topics from a particular area:
Or view all General discussion topics in all of Costa Blanca.
