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Correos - Page 3

elinspain

Posted: Fri Dec 25, 2020 2:36pm

elinspain

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Posts: 3249

4138 helpful points

Location: La Mata

Joined: 4 May 2018

Posted: Fri Dec 25, 2020 2:36pm

Pix Elated wrote on Fri Dec 25, 2020 1:43pm:

I really am tired of people brushing aside appalling customer service as "well that's Spain" as if that somehow makes it ok.

Hello

But it is ok - to the Spanish. They will often  hold the bus driver up for a few mins, while they chat, & I'm thinking "Oh just sit down so we can go"  haha,  chatting is  part of daily life in my adopted country, so I just  live with it. ..it's a small price to pay.

Imagine some of the english idiosyncracies people have to adapt to,

 when moving to England.

Tranquillo

Elinspain

mtmmanchester

Posted: Fri Dec 25, 2020 3:43pm

mtmmanchester

Original Poster

Posts: 17

17 helpful points

Location: Los Montesinos

Joined: 16 Dec 2020

Posted: Fri Dec 25, 2020 3:43pm

elinspain wrote on Fri Dec 25, 2020 2:36pm:

Hello

But it is ok - to the Spanish. They will often  hold the bus driver up for a few mins, while they chat, & I'm thinking "Oh just sit down so we can go"  haha,  chatting is  part of daily life in my adopted country, so I just  live with it. ..it's a small price to pay....

...

Imagine some of the english idiosyncracies people have to adapt to,

 when moving to England.

Tranquillo

Elinspain

Sorry your missing the point, she was rude, being Spanish does not give her the right to be rude, chatting for a few minutes no problem, being rude to your face is rude.

What don't you understand and again please I have not just arrived in Spain so I understand what goes on about leaving, but being rude is being rude in any language. 

mtmmanchester

Posted: Fri Dec 25, 2020 3:47pm

mtmmanchester

Original Poster

Posts: 17

17 helpful points

Location: Los Montesinos

Joined: 16 Dec 2020

Posted: Fri Dec 25, 2020 3:47pm

dinnerout wrote on Fri Dec 25, 2020 2:28pm:

If you were rude to her she very likely wouldn't serve you. Maybe that's what happened! You do sound a little aggressive if I may say so.

Happy Christmas! 🎅✌🥳☃️

You can say what you like , you were not there on the day, and the Merry Christmas after the insult remark, say's  more about you than me. 

dinnerout

Posted: Fri Dec 25, 2020 4:45pm

dinnerout

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Posted: Fri Dec 25, 2020 4:45pm

mtmmanchester wrote on Fri Dec 25, 2020 3:47pm:

You can say what you like , you were not there on the day, and the Merry Christmas after the insult remark, say's  more about you than me. 

Why not have a glass of something nice, chill out a bit and count your blessings? We have so much to be thankful for. The sun is out and we're here to enjoy it. There are thousands missing a loved one today and many truckers spending Christmas day alone in their cabs missing Christmas with their families. 

A missed parcel, a rude Correos person, not the end of the world is it?

elinspain

Posted: Fri Dec 25, 2020 5:15pm

elinspain

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Joined: 4 May 2018

Posted: Fri Dec 25, 2020 5:15pm

Hello,

 In that post you quoted,  I  was replying to Pix Elateds comments

Elinspain

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Pix Elated

Posted: Sat Dec 26, 2020 7:34am

Pix Elated

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Location: Villamartin

Joined: 13 Apr 2018

Posted: Sat Dec 26, 2020 7:34am

dinnerout wrote on Fri Dec 25, 2020 2:12pm:

It's been said many times on here that you rarely have anything positive to say about Spain when you appear on the Forum. I don't recall ever seeing you post anything other than criticism of Spain.

When I moved to Spain I decided to embrace the culture, the ways in which things are done, and to see the bureaucracy and idiosyncrasies here as a minor challenge in my life. ...

...

Yes, of course there are occasional customer service issues but I don't get all "Karen" about them. I rise above it. I don't let it irritate me. Spain is so far ahead of the UK in so many ways so I prefer to concentrate on the positives. 

I see the odd outraged complaint from disgruntled people but I don't see the same people praising the fantastic roads, the excellent Health Service, the spotless beaches, the low crime rate, etc etc.

I think there are a lot of Brits who moan that things are not like they are at home, well, here's some news, you moved to a new country. Things are going to be different, some better, some not better. I have no statistics to back this up but I do believe the longer you live here the more you are able to understand the way things work and get less agitated by minor issues. Outwardly showing irritation and anger can be very counterproductive in customer service situations here in Spain.

It's interesting that ElinSpain and I have both lived here for several years and we both have recent good experiences of Correos. My Correos is open 12.30-2.00, occasionally the post lady is a bit late because she is out delivering post, opening apartment block doors, putting post in each box, delivering registered mail to the apartment doors for signatures etc etc.

When she's late, when I do get to the counter I sympathise with her - in Spanish - I find that helps with the customer service I receive. For example, one time she put a letter of mine in a neighbour's post box. When I pointed it out she apologised and I smiled back and said no problem. It hasn't happened again.

Understanding the culture of Spain and the Spanish people goes a long way here. 

I'm not sure you get that. 

Steve

Very patronising you know nothing about me, fantastic roads, where are they? the roads where I live are more holes than road, low crime rate? I was subject of a GBH assault by a Spanish yob, health service not used it so can't comment.

You may be happy with this slipshod approach but I'm not.

Stephanie86

Posted: Sat Dec 26, 2020 7:50am

Stephanie86

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Posted: Sat Dec 26, 2020 7:50am

Pix Elated wrote on Sat Dec 26, 2020 7:34am:

Very patronising you know nothing about me, fantastic roads, where are they? the roads where I live are more holes than road, low crime rate? I was subject of a GBH assault by a Spanish yob, health service not used it so can't comment.

You may be happy with this slipshod approach but I'm not.

So what I find curious is that you are apparently still here, as, from most of your comments on various threads, it would appear that you really don’t like it very much?

And to return to the OP remarks re rudeness; some of this is a cultural construct, with various actions/words being interpreted differently according to various nationalities and norms. What may be perceived as deliberate rudeness by British people need not necessarily be meant as such and may simply be a way of speaking. Where we used to live in UK, there was an institution for the purpose of teaching businesspeople who had to travel to other countries and to instruct them in local norms and ways of thinking and accepted behaviour. It was so successful that even the police started to use it where officers were deployed to different cultural areas.

ronjohan

Posted: Sat Dec 26, 2020 9:09am

Posts: 237

38 helpful points

Location: Sax

Joined: 29 Jan 2019

Posted: Sat Dec 26, 2020 9:09am

mtmmanchester wrote on Fri Dec 25, 2020 3:43pm:

Sorry your missing the point, she was rude, being Spanish does not give her the right to be rude, chatting for a few minutes no problem, being rude to your face is rude.

What don't you understand and again please I have not just arrived in Spain so I understand what goes on about leaving, but being rude is being rude in any language. ...

...

Hallo Pix Elated,

I come over 50 years in Spain. I travelled all the world.

Now i decided to live here on a more permanent base as a resident.

I must say, having lived in many countries this is country is totally different!  what makes the differennce here is that i never before met such a lot of:

Rudeness, unpoliteness,disrespect,lack of service,lack of knowledge, lack of working motivation and lack of capacity and lack of an attitude that you could call customer centred. It is AMASING! 

There are some advantages, which are mentioned in this topic and in a way to a certain extend they compensate partly.

The covid situation makes things more difficult.

If it was not for covid one could travel the world and come back  home once in a while.

This is typically a country to leave once in a while and than come back, for me .

And in the meantime I  try to get used to this country. I don't think they will change,ha,ha. I have to get accustomed to their attitude and find a a way to manage it.

When in Rome act like a roman is not the way. Maybe trying to adjust to the ''romans'' can be the way.

Ronald

Mutt

Posted: Sat Dec 26, 2020 1:05pm

Posts: 81

44 helpful points

Location: Los Montesinos

Joined: 17 Sep 2017

Posted: Sat Dec 26, 2020 1:05pm

youbedizzy wrote on Fri Dec 25, 2020 9:49am:

wait until you start with SEUR,  correos will look perfect

2 parcels coming to us through SEUR. 😂 Both never arrived.

Purple gran

Posted: Sat Dec 26, 2020 8:29pm

Purple gran

Helpful member

Posts: 325

379 helpful points

Location: Torrevieja

Joined: 23 Jan 2018

Posted: Sat Dec 26, 2020 8:29pm

At risk of throwing coals on the fire, I just wonder if the Brits complaining on this thread attempt to speak Spanish and adopt the Spanish way of life?  We have found both help.

Rudeness is inexcusable, good manners cost nothing.  The original poster may consider making a formal complaint if he is so put out by the employee's behaviour.  On the other hand he might try a little empathy, there may be a genuine reason for constant tardiness and the need to finish work on time.

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