Helpful member
I used to be with Iberdrola but got persuaded to change to Alterna whilst in the phone shop. I find that the bills are not any less and would like to change back to Iberdrola. How do I go about this? Orihuela Costa area. Thank you for any advice.
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Posted: Sun Sep 22, 2019 7:23pm
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Posted: Mon Sep 23, 2019 4:42am
Legendary helpful member
Josephine123 wrote on Sat Sep 21, 2019 2:55pm:
I used to be with Iberdrola but got persuaded to change to Alterna whilst in the phone shop. I find that the bills are not any less and would like to change back to Iberdrola. How do I go about this? Orihuela Costa area. Thank you for any advice.
The easiest way is to go to one of the shops that have an Iberdrola agency. Put your post code in the following to find the nearest:
https://www.iberdrola.es/en/customer-service#form-mapa
I suggest passport to prove ID, residency and/or escritura to prove the address, and a copy of the Alterna bill. It might help to also take an Iberdrola bill.
Tell them what plan you want and that you don't want added extras like insurance.
Posted: Mon Sep 23, 2019 8:33am
Helpful member
Thank you very much for the information.
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