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Thoughts on Sabadell bank branch off Habaneras

Posted: Wed Sep 4, 2019 4:59pm
16 replies311 views6 members subscribed
Leafy211

Posts: 76

Location: Torrevieja

12 helpful posts

Just wondered if anyone uses the Sabadell bank in Torrevieja on calle Antonio Machado (just off av de last habaneras) and if so, whether they have English speakers available and general overall thoughts? I'm very much looking forward to hearing your thoughts.


PeteKnight

PeteKnight

Super helpful member

Wed Sep 4, 2019 6:08pm

Posts: 1715

Location: Villamartin

1924 helpful posts

Posted: Wed Sep 4, 2019 6:08pm

I popped in the once because I needed to pay some cash in and I was in the area. Saw the bank and pulled-up outside. The service was actually much better than my local branch (near La Fuente) and I was in and out in no time and the person who dealt with me spoke great English.

In my local branch there’s always a queue and the staff seem to do their best to swan around without having to deal with customers.

Thankfully, you can do most stuff with the app, which is great.

Pete.

John56

John56

Legendary helpful member

Wed Sep 4, 2019 6:35pm

Posts: 1984

Location: La Zenia

2325 helpful posts

Posted: Wed Sep 4, 2019 6:35pm

In their advertising Sabadell state "we speak your language", which for me has meant whatever Branch I have gone to they have had English speaking staff.

Leafy211

Leafy211

Original Poster

Wed Sep 4, 2019 6:57pm

Posts: 76

Location: Torrevieja

12 helpful posts

Posted: Wed Sep 4, 2019 6:57pm

I'd have thought the same John until the lovely lady (not!), who is my account manager (for want of a better phrase) at another local branch advised she didn't believe there were any English speakers at there.. in a discussion I started about me moving branches :-).  Pete's confirmation is fab so I'll pop in there and see about moving my branch to them. Fingers crossed! 

Leafy211

Leafy211

Original Poster

Wed Sep 4, 2019 7:04pm

Posts: 76

Location: Torrevieja

12 helpful posts

Posted: Wed Sep 4, 2019 7:04pm

You'd think so re online! :-). It seems because I didn't agree to my personal data being used for marketing, that means my current account manager is unable to tell me anything! So.. I email her a question.. about my account or enquiring about other products etc, and she refuses to tell me anything unless I go into the branch in person. Which is tricky from London (Spain flat is currently a holiday home). Honestly.. it beggars belief! I'm hoping for a more sensible approach with someone else at a different branch. Wish me luck! :-)

20kiki

20kiki

Helpful member

Thu Sep 5, 2019 1:40pm

Posts: 269

Location: Torrevieja

154 helpful posts

Posted: Thu Sep 5, 2019 1:40pm

I too have only visited that branch once and had to queue for 10mns while a Lady in a wheelchair had completed all her banking (seemed to have 4-5 accounts!) but yes the young Spanish guy at the counter spoke very good English and gave good advice on my query

 - recomend you give them a try! - parking is easy - or there's a bus that stops just outside the Haberneras

PeteKnight

PeteKnight

Super helpful member

Thu Sep 5, 2019 2:39pm

Posts: 1715

Location: Villamartin

1924 helpful posts

Posted: Thu Sep 5, 2019 2:39pm

Leafy211 wrote on Wed Sep 4, 2019 7:04pm:

You'd think so re online! :-). It seems because I didn't agree to my personal data being used for marketing, that means my current account manager is unable to tell me anything! So.. I email her a question.. about my account or enquiring about other products etc, and she refuses to tell me anything unless I go into the branch in person. Which is tricky from London (Spain flat is currently a holiday home). Honestly.. it beggars belief! I'm hoping for a more sensible approach with someone else at a different branch. Wish me luck! :-)

On the issue of personal data being used for marketing, I believe it’s only marketing by Sabadell, and I certainly don’t get bombarded with sales emails from them.

Pete.

Leafy211

Leafy211

Original Poster

Thu Sep 5, 2019 3:26pm

Posts: 76

Location: Torrevieja

12 helpful posts

Posted: Thu Sep 5, 2019 3:26pm

Thanks Pete, that's good to know. Seems there are 3 boxes that can be checked on the agreement re commercial marketing... Unfortunately the English version Sabadell gave me hardly differentiates between the 3 options.. but that could be a loss in translation. However it definitely allows them to pass on personal details to third parties. 

Linda55

Sun Sep 8, 2019 10:24am

Posts: 26

Location: Torrevieja

5 helpful posts

Posted: Sun Sep 8, 2019 10:24am

I agree with 20kikki. Have used this bank a couple of times and the guy who served me spoke excellent English and was very helpful.He even took me outside and showed me how to pay a bill using the ATM.

Leafy211

Leafy211

Original Poster

Sun Sep 8, 2019 12:10pm

Posts: 76

Location: Torrevieja

12 helpful posts

Posted: Sun Sep 8, 2019 12:10pm

Ha! Well the saga continues. I went into haberneras branch first thing Friday morning, only to be told they didn't handle international customers accounts. I emailed my account manager this and she vehemently insisted the advice I was given was wrong. And that I should go back in and tell them! Don't you love her customer service skills. Absolutely no offer of help from her :-). Between the ifs and the buts, after walking 15000 steps on Friday between banks in the searing heat and taking up all of my morning, it was left for one of the tellers (note not my useless account manager, thank goodness) at my current branch to speak to the assistant manager at haberneras branch to see if they could help.  Clearly that didn't happen on Friday, as was promised, so I await to see hopefully early this week. 

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