Banking app connection

Posted: Fri Sep 30, 2022 4:06pm

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Hi, here's hoping there's an expert who can help. I have a Motorola g7 android. Recently, about a week ago, I started and still have a connection problem with an online banking app (Sabadell). If I switch my internet off and use my device data, I connect without issue, but as soon as I reboot my router the connection fails. I've uninstalled the app and reloaded but the problem remains. I've talked to Sabadell technical and they insist the problem is with my device. I've changed nothing, so I'm at a loss. Any guru out there with suggestions of what to try?

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Posted: Sat Oct 1, 2022 12:59pm

Stevec2x

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Posted: Sat Oct 1, 2022 12:59pm

Hi

I think you need to be a little more precise - how do you "switch your internet off"? Do you disable WiFi on your phone, or do you switch off your router?

Then you say your connection fails - is that your data connection, or your WiFi connection?

I assume everything else is behaving normally?

Cheers

Steve

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Posted: Sat Oct 1, 2022 1:33pm

Paul56

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Joined: 6 May 2019

Posted: Sat Oct 1, 2022 1:33pm

I switch off the router

As far as I know, it's a problem between the App and WiFi. So WiFi connection?With the phone alone, no internet, I'm able to connect with Sabadell. Reboot the router, cannot connect.