My name's Alex and this is my website all about Torrevieja in Spain. Register now for free to talk about Broadband Internet, Wifi, Phone and TV in Torrevieja and much more!
First I must admit I am one of the elderly not too savvy internet brood but always willing to learn.
I visit my property for short breaks during the year and thought I had found an ideal solution to a problem with Scansat switich on/off service. Ideally I could order it on line from home and pay by credit card so that it would be connected when I arrive. I do not hire a car so rely on my feet. In practice this has rarely worked. All the lights are connected on the router OK but they do not connect it and I have to telephone the office not ideal if I arrive on a Sunday.
Yesterday I arrived having paid by credit card for February two weeks ago and it had gone through my credit card instantly. I could not pay for March at same time so had emailed them. No reply.
I telephoned them but the person I spoke to was not in the office and argued I had not paid and in fact not paid since June. Not true I had not even been in Spain. I had been in December for a week and paid by credit card which again showed on credit card. He said I must go into the office and prove it. No mean feat already tired I had to walk some distance to their office where I was told in future I must always go into the office to pay and they were changing their system so they would switch on for Feb but I must go back on 29 Feb to switch on for March. Not the convenient system I had signed up for. Also they will be charging per day not per month from March. That is good as often I pay two months for two weeks straddling two months but they could not tell me how much they would charge. What a system and company. They said they would switch it on then and I walked back only to find it had not been switched on. Another hone call and at last connected.
Although I had to pay a high set up fee a year ago I am willing to cut my losses to get a system that works. I was wondering if anyone in a similar position to myself had a similar system with another company that works and does not involve a long walk on arrival.
