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On/off internet service

Posted: Thu Feb 22, 2024 8:10am
11 replies6 members subscribed
G203

Posts: 14

8 helpful points

Location: Torrevieja

Joined: 2 Jul 2022

First I must admit I am one of the elderly not too savvy internet brood but always willing to learn.

I visit my property for short breaks during the year and thought I had found an ideal solution to a problem with Scansat switich on/off service.  Ideally I could order it on line from home and pay by credit card so that it would be connected when I arrive.  I do not hire a car so rely on my feet.  In practice this has rarely worked.  All the lights are connected on the router OK but they do not connect it and I have to telephone the office not ideal if I arrive on a Sunday.

Yesterday I arrived having paid by credit card for February two weeks ago and it had gone through my credit card instantly.  I could not pay for March at same time so had emailed them.  No reply.

I telephoned them but the person I spoke to was not in the office and argued I had not paid and in fact not paid since June.  Not true I had not even been in Spain.  I had been in December for a week and paid by credit card which again showed on credit card.  He said I must go into the office and prove it.  No mean feat already tired I had to walk some distance to their office where I was told in future I must always go into the office to pay and they were changing their system so they would switch on for Feb but I must go back on 29 Feb to switch on for March.  Not the convenient system I had signed up for.  Also they will be charging per day not per month from March.  That is good as often I pay two months for two weeks straddling two months but they could not tell me how much they would charge.  What a system and company.  They said they would switch it on then and I walked back only to find it had not been switched on.  Another hone call and at last connected.

Although I had to pay a high set up fee a year ago I am willing to cut my losses to get a system that works.  I was wondering if anyone in a similar position to myself had a similar system with another company that works and does not involve a long walk on arrival.

Madcatwoman

Posted: Thu Feb 22, 2024 8:28am

Madcatwoman

Very helpful member

Posts: 985

843 helpful points

Location: La Siesta

Joined: 14 May 2018

Posted: Thu Feb 22, 2024 8:28am

Good morning, 

What a palaver for you.

You could try giving DvdLab a call to see what they can do for you as they provide an excellent service aswell as the type of service you are looking for. Lars is very friendly and approachable. 

Tel: 966260940

Email: www.dvblab.com

Sligogent

Posted: Thu Feb 22, 2024 9:16am

Sligogent

Very helpful member

Posts: 1029

547 helpful points

Location: Torrevieja

Joined: 31 Jan 2021

Posted: Thu Feb 22, 2024 9:16am

G203 wrote on Thu Feb 22, 2024 8:10am:

First I must admit I am one of the elderly not too savvy internet brood but always willing to learn.

I visit my property for short breaks during the year and thought I had found an ideal solution to a problem with Scansat switich on/off service.  Ideally I could order it on line from home and pay by credit card so that it would be connected when I arrive.  I do not hire a car so rely o...

...n my feet.  In practice this has rarely worked.  All the lights are connected on the router OK but they do not connect it and I have to telephone the office not ideal if I arrive on a Sunday.

Yesterday I arrived having paid by credit card for February two weeks ago and it had gone through my credit card instantly.  I could not pay for March at same time so had emailed them.  No reply.

I telephoned them but the person I spoke to was not in the office and argued I had not paid and in fact not paid since June.  Not true I had not even been in Spain.  I had been in December for a week and paid by credit card which again showed on credit card.  He said I must go into the office and prove it.  No mean feat already tired I had to walk some distance to their office where I was told in future I must always go into the office to pay and they were changing their system so they would switch on for Feb but I must go back on 29 Feb to switch on for March.  Not the convenient system I had signed up for.  Also they will be charging per day not per month from March.  That is good as often I pay two months for two weeks straddling two months but they could not tell me how much they would charge.  What a system and company.  They said they would switch it on then and I walked back only to find it had not been switched on.  Another hone call and at last connected.

Although I had to pay a high set up fee a year ago I am willing to cut my losses to get a system that works.  I was wondering if anyone in a similar position to myself had a similar system with another company that works and does not involve a long walk on arrival.

I  would  also  recommend  DVBLAB,  It an English  company,  I  am not  Tech  savy either  but find  getting  switched  on  by online  method  reasonable  simple,  Installer  an English  man so no  communication  issues,  installation  takes  about 90 minutes  depending  on location  of  receiver, 

Give them a call and give your present provider  the  boot

elinspain

Posted: Thu Feb 22, 2024 11:02am

elinspain

Legendary helpful member

Posts: 3245

4119 helpful points

Location: La Mata

Joined: 4 May 2018

Posted: Thu Feb 22, 2024 11:02am

Hello,

Try Vega Fibre, all my holiday home neighbours use their switch on/off service and are very happy with it.

VegaFibra Torrevieja

 · Internet service provider

C. Ramón Gallud, 34 · 966 70 24 41

Open ⋅ Closes 8 PM

Cheers

Elinspain


G203

Posted: Thu Feb 22, 2024 1:01pm

G203

Original Poster

Posts: 14

8 helpful points

Location: Torrevieja

Joined: 2 Jul 2022

Posted: Thu Feb 22, 2024 1:01pm

Madcatwoman wrote on Thu Feb 22, 2024 8:28am:

Good morning, 

What a palaver for you.

You could try giving DvdLab a call to see what they can do for you as they provide an excellent service aswell as the type of service you are looking for. Lars is very friendly and approachable. 

Tel: 966260940

Email: www.dvblab.com

Thank you.  I will look into it.  Recommendation always a good start.

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G203

Posted: Thu Feb 22, 2024 1:02pm

G203

Original Poster

Posts: 14

8 helpful points

Location: Torrevieja

Joined: 2 Jul 2022

Posted: Thu Feb 22, 2024 1:02pm

elinspain wrote on Thu Feb 22, 2024 11:02am:

Hello,

Try Vega Fibre, all my holiday home neighbours use their switch on/off service and are very happy with it.

VegaFibra Torrevieja

 · Internet service provider

C. Ramón Gallud, 34 · 966 70 24 41

Open ⋅ Closes 8 PM

Cheers

Elinspain


Thank you.  I will do some research.

marcliff

Posted: Thu Feb 22, 2024 1:12pm

marcliff

Super helpful member

Posts: 1633

1939 helpful points

Location: Rojales

Joined: 5 Jan 2023

Posted: Thu Feb 22, 2024 1:12pm

I've been with DVB Lab for over 16 years. No problems. Used the on/off service for the first 4 years and, on the odd occasion there's a hiccup, they fix it very quickly. 

West007ham

Posted: Fri Feb 23, 2024 7:21am

Posts: 44

7 helpful points

Joined: 7 May 2022

Posted: Fri Feb 23, 2024 7:21am

marcliff wrote on Thu Feb 22, 2024 1:12pm:

I've been with DVB Lab for over 16 years. No problems. Used the on/off service for the first 4 years and, on the odd occasion there's a hiccup, they fix it very quickly. 

Try conecta3 had no problems switch on and off easily by email good luck 👍

Mr F

Posted: Sat Feb 24, 2024 10:45pm

Posts: 52

39 helpful points

Location: Torrevieja

Joined: 17 Jan 2020

Posted: Sat Feb 24, 2024 10:45pm

Another vote for DVBLab. 5 years great on/off service and never an issue.

Bdsalsegav

Posted: Wed Feb 28, 2024 11:32am

Posts: 49

9 helpful points

Location: Torrevieja

Joined: 29 Oct 2019

Posted: Wed Feb 28, 2024 11:32am

If you can change , a company called 

DBV LAB  are very very good I would highly recommend them . Hope you get sorted 

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