Do not recommend

ecosse wrote on Fri Aug 7, 2020 3:07pm:

Just to advise you that I would not recommend to anyone to buy in HNOS GARCIA, Ctra. Crevillente, Torrevieja.

I bought a fridge for rental apartment from them, as we received an unexpected reservation we could not have fridge delived but picked it up ourselves.  Fridge was loaded into our car by 2 members of staff, when we took it out of our car we discovered a very large dent on side.  It was ...

 

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...fridge which was in shop on show.  I know we should have checked for any damage but we were in hurry as we need to have flat ready.  Reason for this is just to let people be aware of service in shop.  Staff members are not helpfull, and ignorant. They just want your money and thats it.

I did call shop to complain but all I got was hung up on, not once but twice.   I intend taking this further as a matter of principle.

Thanks for listening.

ecosse wrote on Fri Aug 7, 2020 3:07pm:

Just to advise you that I would not recommend to anyone to buy in HNOS GARCIA, Ctra. Crevillente, Torrevieja.

I bought a fridge for rental apartment from them, as we received an unexpected reservation we could not have fridge delived but picked it up ourselves.  Fridge was loaded into our car by 2 members of staff, when we took it out of our car we discovered a very large dent on side.  It was ...

 

Read more...

...fridge which was in shop on show.  I know we should have checked for any damage but we were in hurry as we need to have flat ready.  Reason for this is just to let people be aware of service in shop.  Staff members are not helpfull, and ignorant. They just want your money and thats it.

I did call shop to complain but all I got was hung up on, not once but twice.   I intend taking this further as a matter of principle.

Thanks for listening.

John56 wrote on Sat Aug 8, 2020 2:20pm:

Is it not the case that ex shop display items are bought as seen, so as long as the fridge is not faulty then it is not the shops responsibility if the buyer fails to check for dents, scratches or other marks. 

Stephanie86 wrote on Sat Aug 8, 2020 2:22pm:

If this was an ‘ex-display’ item, was the price commensurate with this? Ie - Reduced/special offer? Usually ex-display items are sold ‘as seen’ for the obvious reason: being handled by members of the public day in day out is not conducive to perfect condition.

Very annoying, but as you didn’t examine it on purchase and took it away ‘as is’, there may not be much to be done. As long as it is functioning, the damage would seem to be purely cosmetic. As a person for whom I worked many years ago said ‘NEVER assume Anything’!!!!!!!!...

 

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Ancient Printer wrote on Sat Aug 8, 2020 2:43pm:

Quite agree! We no longer buy anything beyond small low cost items  from Spanish shops! They can't be trusted to honour guarantees. I had to claim via the credit card and got a refund on faulty hearing aids.On another occasion we battled to get cash back for falsely advertised goods. We got ...

 

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...the refund but only after an acrimoneous battle. We only use Amazon now because their guarantees and refund policies work!

Stephanie86 wrote on Sat Aug 8, 2020 3:21pm:

Well I am sorry but I do have to disagree. This has not been my experience at all. I bought an MP3 player from Tien 21 which could not be made to function. This was exchanged with absolutely no quibble. We also bought all our kitchen appliances from one local firm; one of them developed a fault a...

 

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...pproximately 20 months into service. The central service agents for the manufacturers were notified, made appointment, came , inspected and immediately authorised the complete replacement with a brand new product; this replacement item unfortunately had a electrical manufacturing defect which could not be seen. When it failed, they returned, checked the item,  dismantled it on site and completed a thoroughly professional repair.

We also had a problem with the installation of our kitchen worktops and sinks, due to an assumption on my part and a different assumption upon that of the supplier/installer. When our disappointment was made clear to the owner of the company, he immediately had the items removed, remade/fitted and reinstalled at his own expense. We offered to pay 50% of the cost of this exercise as the misunderstanding was mutual, and we did not feel it fair to expect a small business to carry all the cost of that which we would have had to pay had the original misunderstanding not occurred; this was accepted, we all remained on friendly terms and a fair solution was achieved.

Yes, there may be problems, but that is true anywhere. Any serious misbehaviour on the part of a supplier can always be reported via the consumer protection system, the name of which escapes me, but the threat of which usually works wonders I understand. We have never needed to use it.