EasyJet Refund - Page 3

As has been previously pointed out, Easyjet has removed the option of a refund from their site despite the fact that they are legally obliged to give one within 7 days of the  flight being cancelled. Easyjet are presently lobbying the government to be allowed to deny the option of a refund and ,instead, offer a voucher for future travel instead. As yet, the government has made no decision on this but other government,such as the  Canadians, have allowed airlines to proceed with this option so it may be only a matter of time before the British Government follows suit. Since the option of a refund has been removed from the Easyjet website travellers are expected to call the airline to make the request, just another ruse to make things more difficult as the volume of calls is so great that it is virtually impossible to get through! However,Simon Calder(the travel expert of BBC fame!) suggests you try 01617749879, which is the number for overseas calls, then press 1 for English and wait.

Hi. just tried this number(01617749879

Hi just tried this number (0161 774 9879) guess what........they have terminated this number. EasyJet wont be having my business anymore. That's why I want a refund. Maybe if they do go bust and come back with the name Jet as Easy does not compute......

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My advise is to get a refund ASAP and take them to small claims (easy to do online) if they evade. Points will give you zero chance of a refund if EasyJet goes bust and lots of these carriers, inc. the one I use, Norwegian Air (Alicante to Heathrow) look set to implode.

I am in the same situation cancelled flight & offered a voucher.  I booked the flight before Xmas before all of this started. My mum was given the choice of a refund her flights were 1st week in April.  Mine is 19 April only offered voucher.  I was unable to phone easyjet was just cut off at the end of a lengthy announcement about how busy they are. I also have flights booked at the end of May that might be cancelled too.

I then rang my credit card company who kept reading from a script on the screen to say that if easyJet are offering a voucher then the credit card company cannot and won’t do anything. They are definitely in it together.

I don’t want a voucher as I have already pre-booked flights for the rest of the year so I am too in limbo. I am just waiting it out and will see if when everything is back up and running I can call them or I will contact my I insurance company.

All,

if you call the easyJet contact line they will refund your money onto the method of payment you used, they will ask if you would like vouchers but politely state no thank you can I have a refund onto the method of payment.

I did this yesterday and had the refund email within a couple of hours.

it will take 3-5 working days To go into your account.

The numbers are 

Uk 0330 365 5000

Spain 902 599 900

The website link is.

https://www.easyjet.com/en/help/contact

I hope this helps.

it should be noted that the line is very busy and it did take me a week to get through without them being too busy but we have a year from the flight date to claim the refund so please be patient as all the airlines are under pressure.

Thank you for reading

Darran.

Hi thanks for the advice. I've been trying this number for weeks myself and as yet have always been cut off by easyjet. We did receive another email yesterday with an email address if we wanted to get a refund. I've sent it back but cant help wondering if this is another delaying tactic as surly the easiest way would be to add it to the dropdown menu on manage bookings page. I wait with bated breath.

I wouldn't hold my breath about getting a refund within 3 to 5 days! I had a flight with Ryanair booked for March 29th. It was cancelled a few days before the due date and although it was quite straightforward getting to the refund option I am still waiting for it despite being told that it would happen within 3 to 5 days! 

Hello,

I too have 2 flights that I have requested a refund from Ryanair via the online form.

As the forms still need processing then they have not guaranteed a payment date, I have also had the Ryanair emails stating the refund was still working through the system and to be patient.

As the 2 companies are doing the refunds in separate ways then you cannot compare the process.

As mentioned I have the email stating that EasyJet are refunding it to the card showing the last 4 digits of the card.

I will advise when the refund arrives but in the meantime I would suggest given the situation that patience is required.

I have just received this email from Easyjet.  I took one of the rescue flights but this may be useful for anyone still trying to obtain a refund.

My flight has been cancelled, what should I do?

Where your flight has been cancelled, you would have received an email from us with the options available to you. You can self-serve both these options through Manage Bookings online or on the app. These include:

• The option to transfer your flight for free. Seats are currently for sale until February 2021.

• The option to claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in future, for flying through to at least Winter 2021. Click here for voucher terms and conditions

• If you prefer a refund, email your request to [email protected].  As soon as your refund is processed, we will send you an email confirmation. It is extremely important that you enter the following information in the subject line of the email, in the same format as shown below.  This will ensure we can process your request quickly. If you have more than one booking reference, please submit separate requests.

Subject Line: Booking Reference/Departure Date/EN

Example: ABC1D2E/16042020/EN

If you already actioned a flight change, received a voucher or a refund, then no further action is required.

Hi I have heard if you ask for compensation that's easier  worth a try