change flights - Page 2

Kimmy11 wrote on Tue Dec 22, 2020 4:42pm:

Hi Mary,

Sorry to hear this - I remember Ryanair doing something similar when the Spanish lockdown was first lifted.  

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Just a thought, but if Spain maintains its policy of only allowing Spanish nationals and foreign nationals who are Spanish residents to return to Spain, it may prove uneconomic for Ryanair to operate the flight.  If I remember correctly, you have to give Ryanair a minimum of 7 days' notice to switch flights free of charge - as you're already beyond that period, perhaps you could sit it out until Christmas Eve on the basis that, if Ryanair are likely to cancel the flight, they would do so before Christmas Day?  If they don't, you're still going to have to pay to change, but if they cancel, you can re-book for free.

Kind regards,

Kim

Gillyt59 wrote on Tue Dec 22, 2020 6:03pm:

Hi  I actually had the flights from London Gatwick to Alicante but changed them Alicante to Dublin. They lady from Customer Services did it all on line for me.  If you are not sure how the Chatbot works, you go on line ask it a question, it sends an answer which you say you are not happ...

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...y with and one of the options come up to say would you like to speak to an Agent, click on yes, you may have to hold but you are in a queue, don't leave the site or you will have to start all over again, also you need to reply to them immediately, if they don't get a reply within 2 minutes they think you have decided not to hold, today I was lucky as I only had to wait for around 10 mins.

Gillyt59 wrote on Wed Dec 23, 2020 2:50pm:

Hi  Did you try their chatbot and click to speak to an Advisor, they are very helpful when you get through  Gillian

Mary1961 wrote on Wed Dec 23, 2020 4:56pm:

Yes spoke to well chatted to two different people they want 90 to change each way flights. I am gutted

Gillyt59 wrote on Wed Dec 23, 2020 5:39pm:

Hi again!! Just found this on Ryanair web page surely this would apply to your flights too.

Cancellation Notice: For All Flights To/From The UK Between Dec 20th/Jan 3rd23 Dec 2020 • 16:32

Ryanair is processing cancellations for all flights to/from the UK between Dec 20th/Jan 3rd that have been banned by EU Govts regulation. All affected customers will receive an  email not...

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...ification and they will be offered practical alternatives including a free move or refund if they so wish. 

A small number of flights will operate to/from the UK from Dec 23rd to Jan 3rd primarily to facilitate UK passengers stranded abroad and to support passengers who need to travel for essential reasons. For passengers (booked on these operating flights) who do not wish to travel prior to Jan 3rd, Ryanair will facilitate a flight change, where no change fee will apply (any difference in fare will be charged), to any new date up to March 15th 2021. Any passenger whose flight has been cancelled can also move to these operating flights, subject to availability. 

As I said I found it easier to speak to Customer Services as they make the change there and then with no charges except for increase in flights for new dates, if any-  Have you tried to change them to a date before 15 March?  I have  Lost so much money to Ryanair for flights this year hate to give them anymore.  Maybe try again quoting above.  I hope you have success as a lot to lose and a lot to pay out too!!!! for a service you have already paid for Gillian

Mary1961 wrote on Wed Dec 23, 2020 5:57pm:

What telephone number did you use please?

Gillyt59 wrote on Wed Dec 23, 2020 6:09pm:

Hi Mary  went back onto their web page again, you need to go into help drop down box up on the top right hand side and click on contact us and then click on chat now and the chat bot is there Gillian

Mary1961 wrote on Wed Dec 23, 2020 6:29pm:

That's what I did earlier.