Ryanair - Page 2

I'd be very surprised if RA and Easyjet have the levels of cash reserves you quote, please provide the source our your information. 

What information do you wan

No problem , was on the Ryanair website itself in an open letter from o'Leary when the pandemic began , cash and cash equivalents of 4 billion euros,  if you Google it you will find it on Forbes, Irish times etc, same with easyjet

Why does everyone expect an instant refund , this is Ryanair we’re talking about, even in normal circumstances you wouldn’t want to hold your breath, we are all in an extremely long queue and no amount of phone calls or emails will make the slightest difference, think of poor Mr.O’leary locked down in his mansion. 

Agree with you about the flights not happening. O'Leary has said that his Ryanair fleet will be grounded for April and May so why are they still being allowed to show flights, which by their own admission won't be taking place! Think it's time these companies started to show some consideration for passengers! Why don't they allow us to make the booking but not take the money from our account until there is definite confirmation that it is actually going to happen? But as you say, they just like the comfort of having our money without making the commitment! I have been waiting for a refund for over a month but as has already been pointed out, these are exceptional circumstances, so I'm not holding my breath! 

Have you not received another e-mail about your refund? I replied on another post that you will now be given a voucher even if you have had a confirmation e-mail about a refund and further apologies for delays. The voucher is valid for a year and due to security reasons they are unable to process refunds, hence the voucher. I managed to get through to them on chatbot and was told that if the voucher is not used by the expiry date then an automatic refund will be generated. When? They couldn't say so you will be waiting at least a year if you don't use the voucher.
As a business Ryanair are not likely to accept bookings without payment as it would leave their systems open to abuse.
We are all hostage to Covid-19 and Ryanair don't know when they will be flying again, it is all conjecture, but to close their booking facilities would be suicide, without getting into the rights and wrongs with how individuals and businesses are dealing with it, we will have no option but to keep up to date with the news and do what we can when we can. 

If what Ryanair is doing is within the rules there is nothing any of us can do about it but wait.

I did receive the email confirming my cancellation and saying that my refund was being processed but due to the backlog it might be some time before it appears in my account. As yet, I have not received anything about a voucher. There was an article on the news this morning saying that carriers were obliged to process refunds within a 4 week period so I would imagine that they are acting outside the law by behaving in this way but then again these are strange times. Have also noticed that EasyJet have released flights up until Easter 2021.Very reasonable prices and, virtually free, luggage but am still hesitant as I am wondering if they are privy to information that is withheld from the ordinary pleb! As they say, there's no such thing as a free lunch! 

I’m so annoyed. I had flights booked to fly out to Spain 23rd March. They cancelled flight 19th, applied for refund not credit voucher. Got email Monday with credit voucher and if I want refund had to complete refund request again!! It’s a delaying tactic and crap! I’ve reported to Gov for businesses not behaving fairly during this pandemic. 

I was actually wrong about period for refunds. Was just watching the news and it stated that customers who had booked a package holiday were entitled to a full refund within 14 days and people who had booked flight only within 7 days. I do suppose that in these unprecedented circumstances they should be given some leeway but no sympathy. I say that because when I booked a flight home with Ryanair last year from Alicante I missed it because of incorrect information that was displayed on the information board. I arrived in plenty of time and went through security, checked the information board only to see that there was a 45 minute delay and to check again for boarding information some time later. I did this only to see flashing lights declaring "Last call!" I ran to the boarding gate which was quite close but they refused to let me board despite the fact that I could still see passengers embarking. When I said that there had been a delay notified on the board the attendant at the gate said there was no delay. I had to go through security again, go to the Ryanair information desk and explain what happened. They said Aena were responsible for putting information on the boards, so I went to their desk. They checked their records and said that they had indeed been informed of a delay on that flight by Ryanair. Went back to Ryanair. No sympathy, no assistance. Said I could rebook for 2 days later at some exorbitant price but that would have meant booking a hotel for 2 nights also. Booked a flight for much later for about £140!They had no sympathy for my plight so I don't have any for them or their future. I am only sorry for those, like my self, who have been left in a Limbo waiting for a refund. I, especially, feel sorry for those people who have lost their jobs as a result of the pandemic and could be doing with the money now just to make ends meet. The government should be taking decisive action to ensure that customers are reimbursed as soon as possible. I'm sure O'Leary and Stelios aren't shedding any tears over the plight of their passengers! Self interest will be upper most in their minds! 

Ryanair's corporate website is reporting a 300m Euro 1-off charge to the accounts for failed fuel hedging. All pay (including senior management) has been cut by 50%. 99% of flights are grounded.

IT efforts are diverted to supporting payroll support mechanisms as they are implemented by the numerous EU governments and by the UK government.

Yes, they have a strong balance sheet. No, they are not heavily leveraged. No, they have no income ... Cut them some slack