5 Year gas inspection - General Villamartin discussion - Villamartin forum - Costa Blanca forum in the Alicante province of Spain
interior building work
Jennifer Cunningham Insurances SL
Gentlevan Removals
ASSSA Insurance
Blacktower Financial Management
AA Free English TV
Expat Services
Car Key Solutions
Espana Dream Properties
Gran Alacant Insurances
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Thy Will Be Done
Costa Blanca Building Specialists
James Spanish School

Join the Villamartin forum

Join the Villamartin forumMy name's Alex and this is my website all about Villamartin in Spain. Register now for free to talk about General Villamartin discussion and much more!

5 Year gas inspection - Page 2

Joben2010

Posted: Mon Sep 25, 2023 3:19pm

Posts: 23

5 helpful points

Location: Villamartin

Joined: 25 Aug 2017

Posted: Mon Sep 25, 2023 3:19pm

Tmarshall57 wrote on Tue May 23, 2023 3:47pm:

I had a similar issue last year receiving multiple requests for inspections when I was not at my apartment. This is what I did and how I eventually resolved it.

Firstly, when contacting their customer service number I had the most success using a Spanish SIM. Using my UK SIM resulted in no connection when I was in Spain. Using a Spanish SIM connected every time (from UK or Spain) and there was no charge for the call as far as I recall. ...

...

Nedgia's customer contact number is (+34) 900 100 252. See: https://www.nedgia.es/en/contact/

I had no success in getting a response when I emailed Nedgia or completed the webform.

When calling, if you listen to the introduction (in Spanish) you will hear the option to converse in another language - press 0, the next option will list language options that include English for English, press 3.

You will then either be told that no one is available to take your call (you need to try at another time) or a Spanish lady (I think the only one they have who speaks English) will answer the call and ask for your ID details including NIE, email, telephone number etc.

She will not arrange a definitive appointment. You can tell her when you are next in Spain and for how long and you will likely receive an email from Nedgia with an appointment before you arrive or after your planned leaving date. The only solution (except for...see later) is to ring her again and "rearrange".

However I achieved success by recognising that Nedgia use subcontractors to carry out their inspections. The subcontractor's contact details will be on the appointment card that is usually left for you. Our contractor (Alicante region) was Incatema SL. I managed to find an email address for them and I asked if I could arrange my inspection during the week before I left late last December. I received a helpful quick response and was offered a date which I accepted and the inspection was completed on that date. BTW you don't pay the inspector, you will pay between €50 to €70 on your next bill. 

Hello

I am becoming increasingly frustrated with trying to contact Nedgia regarding a gas inspection that is well overdue.

I have tried doing all of the above.  When I get to the point on the phone that someone is speaking in English it always ends with 'There is nobody available to take your call and please try again later'

The last letter I received said they would call out on the 26.07.23 between 1-4. We weren't at our place at this point.

 I was hoping that when we went back we would have been left a calling card but have been left nothing. 

There on line form isn't working and any e mails I send are always ignored.   

Its starting to really stress me out and I'm worried that  our gas supply will be terminated 

can anyone please help !!!!

Tmarshall57

Posted: Mon Sep 25, 2023 6:01pm

Tmarshall57

Helpful member

Posts: 98

76 helpful points

Location: El Campello

Joined: 6 Nov 2019

Posted: Mon Sep 25, 2023 6:01pm

I got a similar (there is no one available......) on several occasions. I concluded that this is because they only have one person who attends the English language phone - on a part time basis. Repeatedly calling the number at various times usually resulted in success. Looking at my call logs - calling at around 10.00 to 10.30 or 13.00 to 14.00 usually was successful. The lady was quite pleasant but usually sounded in a rush. I repeatedly told here that I was concerned I would be charged and she continued to tell me not to worry. At the end of the day though....communicating with Nedgia was not productive hence me eventually pinning down a contact at Nedgia's agent for my area: Incatema SL.

Presumably your calling card states which agent is being used by Nedgia to undertake the inspection? If your agent is Incatema I can let you have an email address through which you should be able to arrange your inspection.

Joben2010

Posted: Tue Sep 26, 2023 9:30am

Posts: 23

5 helpful points

Location: Villamartin

Joined: 25 Aug 2017

Posted: Tue Sep 26, 2023 9:30am

Tmarshall57 wrote on Mon Sep 25, 2023 6:01pm:

I got a similar (there is no one available......) on several occasions. I concluded that this is because they only have one person who attends the English language phone - on a part time basis. Repeatedly calling the number at various times usually resulted in success. Looking at my call logs - c...

...alling at around 10.00 to 10.30 or 13.00 to 14.00 usually was successful. The lady was quite pleasant but usually sounded in a rush. I repeatedly told here that I was concerned I would be charged and she continued to tell me not to worry. At the end of the day though....communicating with Nedgia was not productive hence me eventually pinning down a contact at Nedgia's agent for my area: Incatema SL.

Presumably your calling card states which agent is being used by Nedgia to undertake the inspection? If your agent is Incatema I can let you have an email address through which you should be able to arrange your inspection.

Hi

Thanks for responding 

I haven't been left a calling card.  The letter I received said they would be coming out on the 26/07/23.  I expected, when we went back in September, that a calling card would have been left but it hasn't.

I saw on your previous post that you mentioned Incatema so I  tried to e mail them directly but have had no response.

I have also e mailed on the gestioncontactsnedgia address but we're not getting any response from that either.

I really don't know what else to do, it's very frustrating.

I will try the telephone again today between the hours you mentioned and once again thanks for the quick response 

Rick333

Posted: Tue Sep 26, 2023 4:15pm

Rick333

Original Poster

Posts: 91

9 helpful points

Location: Villamartin

Joined: 3 Mar 2019

Posted: Tue Sep 26, 2023 4:15pm

Joben2010 wrote on Tue Sep 26, 2023 9:30am:

Hi

Thanks for responding 

I haven't been left a calling card.  The letter I received said they would be coming out on the 26/07/23.  I expected, when we went back in September, that a calling card would have been left but it hasn't.

I saw on your previous post that you mentioned Incatema so I  tried to e mail them directly but have had no response.

I have also e mailed on the gestioncontactsnedgia address but we're not getting any response from that either.

I really don't know what else to do, it's very frustrating.

I will try the telephone again today between the hours you mentioned and once again thanks for the quick response 

Thanks for your very helpful post it would be great if you could send me the email address of INCATEMA  the gas inspection company 

Regards

Tmarshall57

Posted: Tue Sep 26, 2023 5:26pm

Tmarshall57

Helpful member

Posts: 98

76 helpful points

Location: El Campello

Joined: 6 Nov 2019

Posted: Tue Sep 26, 2023 5:26pm

Either administració[email protected] or [email protected]

I emailed (in Spanish) the first one initially and it was Patricia who responded and sorted out the appointment.

This will only work if Incatema has been allocated the inspections on behalf of Nedgia for your area.

Advertisement - posts continue below

Rick333

Posted: Wed Sep 27, 2023 5:15pm

Rick333

Original Poster

Posts: 91

9 helpful points

Location: Villamartin

Joined: 3 Mar 2019

Posted: Wed Sep 27, 2023 5:15pm

Tmarshall57 wrote on Tue Sep 26, 2023 5:26pm:

Either administració[email protected] or [email protected]

I emailed (in Spanish) the first one initially and it was Patricia who responded and sorted out the appointment.

This will only work if Incatema has been allocated the inspections on behalf of Nedgia for your area.

That’s really helpful thanks very much

R

Rick333

Posted: Tue Oct 3, 2023 3:41pm

Rick333

Original Poster

Posts: 91

9 helpful points

Location: Villamartin

Joined: 3 Mar 2019

Posted: Tue Oct 3, 2023 3:41pm

Tmarshall57 wrote on Tue May 23, 2023 3:47pm:

I had a similar issue last year receiving multiple requests for inspections when I was not at my apartment. This is what I did and how I eventually resolved it.

Firstly, when contacting their customer service number I had the most success using a Spanish SIM. Using my UK SIM resulted in no connection when I was in Spain. Using a Spanish SIM connected every time (from UK or Spain) and there was no charge for the call as far as I recall. ...

...

Nedgia's customer contact number is (+34) 900 100 252. See: https://www.nedgia.es/en/contact/

I had no success in getting a response when I emailed Nedgia or completed the webform.

When calling, if you listen to the introduction (in Spanish) you will hear the option to converse in another language - press 0, the next option will list language options that include English for English, press 3.

You will then either be told that no one is available to take your call (you need to try at another time) or a Spanish lady (I think the only one they have who speaks English) will answer the call and ask for your ID details including NIE, email, telephone number etc.

She will not arrange a definitive appointment. You can tell her when you are next in Spain and for how long and you will likely receive an email from Nedgia with an appointment before you arrive or after your planned leaving date. The only solution (except for...see later) is to ring her again and "rearrange".

However I achieved success by recognising that Nedgia use subcontractors to carry out their inspections. The subcontractor's contact details will be on the appointment card that is usually left for you. Our contractor (Alicante region) was Incatema SL. I managed to find an email address for them and I asked if I could arrange my inspection during the week before I left late last December. I received a helpful quick response and was offered a date which I accepted and the inspection was completed on that date. BTW you don't pay the inspector, you will pay between €50 to €70 on your next bill. 

Hi we are still having trouble connecting 

INCATEMA could you please give me the email address you had success contacting them with Thanks R

Tmarshall57

Posted: Tue Oct 3, 2023 6:17pm

Tmarshall57

Helpful member

Posts: 98

76 helpful points

Location: El Campello

Joined: 6 Nov 2019

Posted: Tue Oct 3, 2023 6:17pm

Rick333 wrote on Tue Oct 3, 2023 3:41pm:

Hi we are still having trouble connecting 

INCATEMA could you please give me the email address you had success contacting them with Thanks R

The only email addresses I have are those I posted previously.

le bee

Posted: Sun Oct 8, 2023 8:18pm

Posts: 50

44 helpful points

Location: Villamartin

Joined: 8 Oct 2019

Posted: Sun Oct 8, 2023 8:18pm

Joben2010 wrote on Mon Sep 25, 2023 3:19pm:

Hello

I am becoming increasingly frustrated with trying to contact Nedgia regarding a gas inspection that is well overdue.

I have tried doing all of the above.  When I get to the point on the phone that someone is speaking in English it always ends with 'There is nobody available to take your call and please try again later'

The last letter I received said they would call out on the 26.07.23 between 1-4. We weren't at our place at this point.

 I was hoping that when we went back we would have been left a calling card but have been left nothing. 

There on line form isn't working and any e mails I send are always ignored.   

Its starting to really stress me out and I'm worried that  our gas supply will be terminated 

can anyone please help !!!!

UPDATE TO FOLLOWING POST:

For clarity, my lawyer states it is indeed 5 years between gas inspections. In the following, I mention I had been advised differently and from what seemed to me a 'reasonable' source. 

Just goes to show it is very difficult to be sure no matter who tells you. And, to be brutally frank, my experience of lawyers here is less than wonderful. So, maybe it's every two weeks. (Give it time.) 

At first glance, one would think the Vaillant rep I talked with, would know the score.. unless it was a deliberate upsell. 

Frankly, who knows. It's a pass the buck country. 

****

I can completely relate to that. 

I received a letter with a date to do the inspection. It was some offshoot outfit of Naturgy, my supplier. I took it as genuine but you do have to remain vigilant. It's an obvious new outlet for scamsters who will happily take up to €80 from you. 

In trying to re-arrange the date for when I would actually be in Spain via a helpful tradesman who speaks Spanish, he was met with such obstructivenessness* it's hard to fathom (*and if that's not a word, it is now) but, after 20 minutes or so battling with this unfriendly, unwilling tyrant, the 'lady' said someone would call back. 

You can guess the rest. 

I suffer this dismissive, arrogant ignorance so very often in Spain when attempting to deal with any type of service provider. In essence, 'ignored.' Emails to the manager of my bank (the less than helpful Bankinter) get the same non-service. 

And so, I had to leave for UK with this unresolved and musing what I would come back to. Cold showers came to mind. Oh, and no one able or willing to assist. 

On my return, no gas. And no further comms warning of same. Nor even a letter to proudly announce that Naturgy had 'gone and done the deed.' In researching this new inspection lark, I was advised - I hope reliably - by a more helpful Vaillant representative that gas inspections are in fact required every two years. But, two, five, whatever. 

That was it for me. 

I simply wasn't going to put up with any further jumping-through-endless-hopeless-hoops bull**it any longer. 

And, every two years - or whatever you may have heard - being threatened with or actually suffering another disconnection?? 

Not a chance. Once bitten. 

Here was my subsequent thought process. It's an option: an 'out.' It may work for some of you out there. For me, I have, for sure, liberated myself from yet further, tiresome, arguably unecessary bureaucratic red tape here in Spain.. 

1. electricity standing charge is exhorbitent but... 

2. if I get an electric water heater installed (was quoted an 80 litre capacity tank for €340 incl)..

3. at least I am getting more for my buck out of the elec standing charge while saying goodbye to the gas standing charge as I terminate my contract with them and which, for me, was only ever  just to heat water for showers. 

4. I estimated it would take three years to break even. And thereafter, I would be on a gain. I factored in the saving by not having to have inspections at all over that period, as a mean, and the additional saving by no longer having to also pay a gas standing charge. Or have the boiler serviced as is the wiser option with a gas boiler. Meantime and forever.. no further hassle, demands or threats or punitive end-action.. from anybody!

5. Also, if there is a gas outage, that can - I really mean 'would,' don't I? - potentially take ages to sort. If there is a power cut, EVERYBODY KNOWS INCLUDING THE ELEC PROVIDER and they are compelled to get it sorted pronto. A gas issue would be all down to you to firstly tell them about it and then attempt to get it sorted in a timely manner. Or at all, frankly. And good luck with that. 

YEEHA ! 

So, that's what I did. I exercised the 'Sod*'em' strategy. About two weeks ago. I am now the proud owner of an electric water heater. Oh and get clobbered just the one energy charge. I gave Naturgy one more bite of the cherry by taking whatever they wanted from my bank (it was €10 or so) before then instructing Bankinter to take Naturgy off the hit list. I had a couple of weeks previously got that same Spanish speaking tradesman to instruct Naturgy I was terminating. 

The trade off is for me (I preferred gas in principle because it is literally supply only on demand rather than storage) already more than outweighed by the sheer peace of mind of it. For now and the foreseeable. 

I have my sexy new water heater set very low and basically tweak the thermo only when I want a shower. I may have to wait 20 minutes. I can live with that. 

I have also bought a 24hr timer for €6 odd and can use that if I want the water temp upped automatically before I rise from my chambers in the morning(ish.) So, no tweaking, more snoring. I am not at all, then, keeping 80L of very hot water stuck to the wall unnecessarily. Ever, actually. 

Specifically, I heat the water only to the temp I want to shower in. Once in the shower, the mixer tap gets dialled to max hot and out it runs as just warm which suits me. Perfect! No need to mess about adding cold to hot. After all, that would be just a waste of electricity when the water ends up too hot to start with! Now, that's when electric water heating would get expensive. 

It's working very well for me so far and I have no regrets. And when I next visit my apartment, I will dial it up to the 'damned hot water' setting, just the once, so there is no risk whatever of Legionnaires a-lurking or any other nasty creepy crawly microbes that were living in the storage tank while I was away. (Legionnaires Disease, specifically Legionella bacteria, cannot survive beyond 50 degrees. So if it's heated to what you would describe as 'very hot water; too hot to shower in without mixing..' that'll do very nicely.)

And once my heater reaches that temp, my thermostat will be reverted to Scrooge mode for the rest of my visit. 

Ad infinitum inspections forced on me - particularly as a non resident but in any event - were never going to be viable. 

What a racket, me thinks. Nice work if you can get it. Well, not from me they can't. 

Hope this is food for thought. 

For me, it is proving a rather cunning 'get out' clause. 

I always say 'If you can't beat them.. 

.. think harder on how to!!' 

🐝

Tmarshall57

Posted: Mon Oct 9, 2023 9:35am

Tmarshall57

Helpful member

Posts: 98

76 helpful points

Location: El Campello

Joined: 6 Nov 2019

Posted: Mon Oct 9, 2023 9:35am

I think there is a lot of merit in what you decided. I'm pretty certain that the statutory inspection is every 5 years though for domestic installations. I bought a new Vaillant gas heater in 2020 so it has a few years life left in it yet.

Sign up for free or login to reply to this topic

Want to reply to this topic? Login or register for free to post your message:

Find more General discussion topics from a particular area:


Register for free!

Login to your account

interior building work
Jennifer Cunningham Insurances SL
Gentlevan Removals
ASSSA Insurance
Blacktower Financial Management
AA Free English TV
Expat Services
Car Key Solutions
Espana Dream Properties
Gran Alacant Insurances
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Thy Will Be Done
Costa Blanca Building Specialists
James Spanish School
Advertise your business here
Advertise your property
Help with my computer