Exteemely poor reviews on Banco Sabadell on Trust Pilot - Banking and finances in Alicante City - Alicante City forum - Costa Blanca forum in the Alicante province of Spain
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Exteemely poor reviews on Banco Sabadell on Trust Pilot

Posted: Tue Jul 28, 2020 8:22am
79 replies1182 views10 members subscribed
David 74

Posts: 22

3 helpful points

Location: Alicante City

Joined: 20 Jul 2020

Sabadell Bank seems to be praised on many web site and has very good reviews and will siut English people looking to open a bank account in Spain. I have just read a large number current reviews on Trust Pilot which are screeming, Don't go anywhere near them they are the worst bank ever.

Can anyone give advice?

Thanks Dave B

Kimmy11

Posted: Tue Jul 28, 2020 8:54am

Kimmy11

Legendary helpful member

Posts: 2969

3782 helpful points

Joined: 8 Aug 2017

Posted: Tue Jul 28, 2020 8:54am

Hi Dave,

I've been onto Trustpilot to read some of the reviews and I recognise many of the complaints.  Customer service is generally very poor, unless you're lucky enough to have good branch staff.  However, what may start as a good experience can change if that staff member moves on - this is what happened to us at Almoradi branch, but I've stuck with Sabadell because they're online banking is very good and they have the largest number of ATMs which, in a country where even routine banking is not free, is a bonus.

That said, there's a thread on here about Cajamar, who offer free banking with their Wefferente account.

As a Spanish resident, I'm not subject to some of the issues raised on Trustpilot, such as regular (every 2 years) ID confirmation which, failing to do so, can result in blocked accounts.  However, if I was non-resident, I wouldn't use a Spanish bank at all, I'd use an online bank with an international IBAN, such as Starling or N26, along with Transferwise for currency exchange.

If you're happy to update your post with a little more information about your particular circumstances, I'm sure others will also be able to offer recommendations.

Kind regards,

Kim

David 74

Posted: Tue Jul 28, 2020 9:38am

David 74

Original Poster

Posts: 22

3 helpful points

Location: Alicante City

Joined: 20 Jul 2020

Posted: Tue Jul 28, 2020 9:38am

Kimmy11 wrote on Tue Jul 28, 2020 8:54am:

Hi Dave,

I've been onto Trustpilot to read some of the reviews and I recognise many of the complaints.  Customer service is generally very poor, unless you're lucky enough to have good branch staff.  However, what may start as a good experience can change if that staff member moves on - this is ...

...what happened to us at Almoradi branch, but I've stuck with Sabadell because they're online banking is very good and they have the largest number of ATMs which, in a country where even routine banking is not free, is a bonus.

That said, there's a thread on here about Cajamar, who offer free banking with their Wefferente account.

As a Spanish resident, I'm not subject to some of the issues raised on Trustpilot, such as regular (every 2 years) ID confirmation which, failing to do so, can result in blocked accounts.  However, if I was non-resident, I wouldn't use a Spanish bank at all, I'd use an online bank with an international IBAN, such as Starling or N26, along with Transferwise for currency exchange.

If you're happy to update your post with a little more information about your particular circumstances, I'm sure others will also be able to offer recommendations.

Kind regards,

Kim

Morning Kim,

Thanks for the reply. I  use online banking all the time and would bve happy  to do so for Spain. I have read N26 no longer offer their on line banking in England. I will have a look at Starling. If anyone can recommend an on line bank that they personally use could you please let me know. I believe the on line bank must be able to work with the a Spanish IBN number.

Thak you 

Dave 74

David 74

Posted: Tue Jul 28, 2020 9:43am

David 74

Original Poster

Posts: 22

3 helpful points

Location: Alicante City

Joined: 20 Jul 2020

Posted: Tue Jul 28, 2020 9:43am

Re Banks and on line.

I forgot to add the account will probably only be used to just pay all direct debits to pay all Spanish bills. The property we intend to buy will be a holiday home to be shared by a large family throughout the year.

Thanks

Dave 74

tebo53

Posted: Tue Jul 28, 2020 9:45am

tebo53

Helpful member

Posts: 664

485 helpful points

Location: Benidorm

Joined: 29 May 2018

Posted: Tue Jul 28, 2020 9:45am

David 74 wrote on Tue Jul 28, 2020 8:22am:

Sabadell Bank seems to be praised on many web site and has very good reviews and will siut English people looking to open a bank account in Spain. I have just read a large number current reviews on Trust Pilot which are screeming, Don't go anywhere near them they are the worst bank ever.

Can anyone give advice?...

...

Thanks Dave B

Hi,

Just my own opinion.....

I've been with Sabadell bank firstly with a non-residents account and now for 6 years with a residents account. I only use Sabadell account to pay Spanish direct debits like my rent and other associated bills for living here.

I've been totally satisfied with the customer service from them for 7 years or so.

I usually do all my banking using their online banking system which I've never had a problem. 

I would recommend Sabadell bank.

Steve 

dinnerout

Posted: Tue Jul 28, 2020 12:24pm

dinnerout

Very helpful member

Posts: 1005

735 helpful points

Location: Beniarbeig

Joined: 18 Sep 2015

Posted: Tue Jul 28, 2020 12:24pm

David 74 wrote on Tue Jul 28, 2020 9:43am:

Re Banks and on line.

I forgot to add the account will probably only be used to just pay all direct debits to pay all Spanish bills. The property we intend to buy will be a holiday home to be shared by a large family throughout the year.

Thanks

Dave 74

I think being resident is a big advantage when it comes to banking. A lot of the frustration I read seems to be from people in the UK trying to fix an issue in Spain. But people everywhere love a rant at their bank and Sabadell can get into the firing line just like any other.

One thing to bear in mind is that the Spanish don't have a monopoly on rude people. There are without doubt a few rude and self entitled British people who will no doubt swan into a Spanish bank and complain later that they weren't fawned over immediately by an English speaking customer service assistant. And that "it's not done like that in the UK"

Banking is a very emotive issue and it causes quite a bit of debate here because a lot of British people think their banking should be free, go to the greatest lengths to find the cheapest bank and then complain like mad when they have a problem with that bank.

I've used Sabadell for nearly 5 years, I've found them to be excellent. When I go to Branch I wait patiently, I smile when greeted, and use my limited Spanish until they realise that having made the effort for them they will now speak to me in English. 

No Bank is perfect and it only needs one member of staff who dislikes foreigners to make it difficult, and get that branch a bad name, but overall I dont think you can do much better.

Steve

RayD

Posted: Tue Jul 28, 2020 2:33pm

RayD

Legendary helpful member

Posts: 7423

6417 helpful points

Location: Catral

Joined: 6 Jan 2016

Posted: Tue Jul 28, 2020 2:33pm

tebo53 wrote on Tue Jul 28, 2020 9:45am:

Hi,

Just my own opinion.....

I've been with Sabadell bank firstly with a non-residents account and now for 6 years with a residents account. I only use Sabadell account to pay Spanish direct debits like my rent and other associated bills for living here.

I've been totally satisfied with the customer service from them for 7 years or so.

I usually do all my banking using their online banking system which I've never had a problem. 

I would recommend Sabadell bank.

Steve 

My wife uses Sabadell, and has done for years. Her home branch is in La Marina, but she does any branch work in Catral, where they don't speak any english. Not a problem though and any small things like a tarjeta not working, they sorted quickly.

She mainly uses it online and had to register her Spanish phone number with them when they changed the security system last year, but again no problem.

I use Bankia and my tarjeta can use Sabadell ATMs free of charge, so I presume Sabadell can use Bankia, but not tried it.

Angebadge

Posted: Tue Jul 28, 2020 5:49pm

Angebadge

Helpful member

Posts: 427

433 helpful points

Location: Moraira

Joined: 28 Jan 2019

Posted: Tue Jul 28, 2020 5:49pm

Hi David74

I guess that a consideration is what you might expect/want from a bank.

My Spanish is limited and it was important to me that, if needed, we could converse in English.

When we came to Moraira, quite a few banks in town had banners/adverts in their windows proclaiming “we speak your language” or words to that effect, so there appeared to be some choice. I can’t remember now how we arrived at Sabadell (possibly the person we were buying from recommended), but I continue to be impressed with them.

They have staff that speak English, Spanish, German, possibly more. One young guy that works there is a Brit. Their website is brilliant. I needed to phone them once from the U.K. and they were able to get me sorted

Yes they charge for non resident accounts but for me, it’s worth every penny. My online account in the U.K. don’t charge, but, they don’t have a branch that I can pop into either. Priceless 🤪🥂

John56

Posted: Tue Jul 28, 2020 6:00pm

John56

Legendary helpful member

Posts: 2782

4070 helpful points

Location: La Zenia

Joined: 7 Jul 2016

Posted: Tue Jul 28, 2020 6:00pm

I simply don't trust reviews on Trust Pilot or other sites, I prefer to judge by my own experience. I have been with Sabadell for two years as a non resident and three years as a resident. Their services are excellent, I have been to a number of branches and always been able to be helped by English speaking staff, their online service and support is of the highest standard. Only my opinion but I cannot recommend them highly enough. 

David 74

Posted: Wed Jul 29, 2020 8:45am

David 74

Original Poster

Posts: 22

3 helpful points

Location: Alicante City

Joined: 20 Jul 2020

Posted: Wed Jul 29, 2020 8:45am

Good Morning,

Can I thank all those who replied to my quiry about Sabadell and can ask one more question. Is it necessary to pay a minimum monthly sum of money into your account.

Thanks

Dave 74

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