Legendary helpful member
34 days ago Jet2 sent me an email saying they would refund my cancelled flight within 28 days. I haven't had the refund.
(The flight was due 9th June, cancelled by them)
The email options just send out generic messages and the phone lines don't seem to have an option to enquire about cancellations or refunds. (Surprise surprise)
Can anyone offer advice on the best way to go about this? Any help appreciated,
Steve
Posted: Tue Jun 16, 2020 5:07pm
Legendary helpful member
This post that was quoted has been deleted.
Thanks Juliette
Posted: Wed Jun 17, 2020 12:18pm
Super helpful member
dinnerout wrote on Tue Jun 16, 2020 12:44pm:
34 days ago Jet2 sent me an email saying they would refund my cancelled flight within 28 days. I haven't had the refund.
(The flight was due 9th June, cancelled by them)
Read more...
The email options just send out generic messages and the phone lines don't seem to have an option to enquire about cancellations or refunds. (Surprise surprise)
Can anyone offer advice on the best way to go about this? Any help appreciated,
Steve
Are you still using the same credit/debit card that you used to pay for your flights?
They will probably be crediting the card with the refund, if you no longer use the same card than that will cause further delays
Posted: Wed Jun 17, 2020 12:37pm
Legendary helpful member
Stevec61 wrote on Wed Jun 17, 2020 12:18pm:
Are you still using the same credit/debit card that you used to pay for your flights?
They will probably be crediting the card with the refund, if you no longer use the same card than that will cause further delays
Thanks Steve, yes the card is still active. Guess I just have to wait. I considered asking Natwest to do a charge back but I think there's a fee.
Kind regards Steve
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