Providing Advance Passenger Information for Brittany Ferries

Posted: Mon Jan 24, 2022 6:14pm

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Joined: 29 Apr 2018

Hi - my first post (so apologies if under wrong heading and/or asking a daft question!!)

My family and I are travelling Portsmouth to Santander departing Thursday 27th Jan with Brittany Ferries ('BF'). I have tried numerous times to add the advance passenger information ('API') required but the website and link provided in BF's emails continually state 'error'. I have also tried phoning but am forever on hold. The Live Chat does not seem to be activated either. Has anyone else had a problem adding the API and if so, were you able to easily provide the information directly at the ferry port? I am really worried the port will stop us travelling if we haven't provided the information 'in advance'. We have all other documents ready and will complete the Spanish FCS at relevant time.

Many thanks

Liz

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Posted: Tue Jan 25, 2022 11:08am

paulsav

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Posted: Tue Jan 25, 2022 11:08am

LizzieB wrote on Mon Jan 24, 2022 6:14pm:
Hi - my first post (so apologies if under wrong heading and/or asking a daft question!!)
My family and I are travelling Portsmouth to Santander departing Thursday 27th Jan with Brittany Ferries ('BF'). I have tried numerous times to add the advance passenger information ('API') required but the website and link provided in BF's emails continually state 'error'. I ha...

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...ve also tried phoning but am forever on hold. The Live Chat does not seem to be activated either. Has anyone else had a problem adding the API and if so, were you able to easily provide the information directly at the ferry port? I am really worried the port will stop us travelling if we haven't provided the information 'in advance'. We have all other documents ready and will complete the Spanish FCS at relevant time.
Many thanks
Liz

Have you just tried sending an email to their customer service with relevant details in and ask for confirmation info been added to your booking as proof.?

Regards

Pauline

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Posted: Tue Jan 25, 2022 11:28am

LizzieB

Original Poster

Posts: 4

Location: Cabo Roig

Joined: 29 Apr 2018

Posted: Tue Jan 25, 2022 11:28am

paulsav wrote on Tue Jan 25, 2022 11:08am:
Have you just tried sending an email to their customer service with relevant details in and ask for confirmation info been added to your booking as proof.?
Regards

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Pauline

Thanks for replying Pauline. Yes, I've emailed (their automated response states it can take up to 10 days for a substantive response!). I've tried the API section again today, but still no joy! Will keep trying. Thanks again.

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Posted: Wed Jan 26, 2022 7:33pm

laurey

Posts: 2

Location: Cabo Roig

Joined: 11 Jun 2021

Posted: Wed Jan 26, 2022 7:33pm

Sailed with BF twice last year and didn't give any API. As far as I am aware API is not required for ferry travel only air travel.

"API (Advance Passenger Information) data is biographic information on passengers (as contained in travel documents) collected by air carriers during check-in and, complemented with travel route information, transmitted by these carriers to the border control authorities of the country of destination."

Hope this helps

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Posted: Thu Jan 27, 2022 11:04am

LizzieB

Original Poster

Posts: 4

Location: Cabo Roig

Joined: 29 Apr 2018

Posted: Thu Jan 27, 2022 11:04am

laurey wrote on Wed Jan 26, 2022 7:33pm:
Sailed with BF twice last year and didn't give any API. As far as I am aware API is not required for ferry travel only air travel.
"API (Advance Passenger Information) data is biographic information on passengers (as contained in travel documents) collected by air carriers during check-in and, complemented with travel route information, transmitted by these carriers to the border control authorities of the country ...

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...of destination."
Hope this helps

Many thanks for your response.

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Posted: Tue Jun 14, 2022 10:18pm

elaine1978

Posts: 2

Location: Cabo Roig

Joined: 14 Jun 2022

Posted: Tue Jun 14, 2022 10:18pm

Hi Liz

Stuck in the same situation, glitch on system not allowing me to add API can you tell me how you got on as I am very anxious about this?

Kind regards

Elaine

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Posted: Tue Jun 14, 2022 11:56pm

LizzieB

Original Poster

Posts: 4

Location: Cabo Roig

Joined: 29 Apr 2018

Posted: Tue Jun 14, 2022 11:56pm

elaine1978 wrote on Tue Jun 14, 2022 10:18pm:
Hi Liz
Stuck in the same situation, glitch on system not allowing me to add API can you tell me how you got on as I am very anxious about this?

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Kind regards
Elaine

Hi. Everything was fine. We arrived at Portsmouth ferry terminal in plenty of time, just in case - but it wasn't an issue. Please don't worry. Enjoy your trip - we loved the ferry journey!

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Posted: Wed Jun 15, 2022 12:05am

elaine1978

Posts: 2

Location: Cabo Roig

Joined: 14 Jun 2022

Posted: Wed Jun 15, 2022 12:05am

LizzieB wrote on Tue Jun 14, 2022 11:56pm:
Hi. Everything was fine. We arrived at Portsmouth ferry terminal in plenty of time, just in case - but it wasn't an issue. Please don't worry. Enjoy your trip - we loved the ferry journey!

Thank you so much for your response will stop worrying now 😊❣️