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Iberdrola. Home electrical protection

Posted: Thu Mar 29, 2018 5:49pm
9 replies174 views5 members subscribed
Honest Mike

Honest Mike

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Posts: 88

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Location: Daya Vieja

Joined: 24 Apr 2017

I seem to be paying 6 euro per month for home electrical protection.  Does everyone pay this?  Is it any use ? 

I see a 6 euro saving on the horizon unles you tell me otherwise.

Thanks

M

PeteKnight

Posted: Thu Mar 29, 2018 5:59pm

PeteKnight

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Posts: 2074

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Location: Villamartin

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Posted: Thu Mar 29, 2018 5:59pm

I think it’s supposed to cover you if an electrical surge causes all your appliances to go Bang!

You may also have protection for freezer contents in case of a power cut (that’s the fault of Iberdrola) and I think that if you have to call them out because your smart meter has tripped and needs resetting then that call out is free.

I’m not an Iberdrola customer, so only going by what I’ve read on the various forums.

Maybe you should pop into the local Iberdrola office and ask about exactly what’s covered. Maybe other forum members can say if they’ve ever managed to get any insurance money out of Iberdrola?

Pete.

jimtaylor

Posted: Fri Mar 30, 2018 5:24am

jimtaylor

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Posted: Fri Mar 30, 2018 5:24am

Hi Mike

Iberdrola have been known to add on three different types of help/insurance charges. Whenever I've changed my contract with them, I haven't done it online although that's the easiest way. Instead I've gone to an Iberdrola shop and asked them to exclude additional charges. There's never been a problem in doing that.

If you do that, take a copy of a recent bill, along with bank account number, passport and NIE. If you use online billing, don't take the bill they email to you, as that doesn't include all you personal data; instead download one from their online office.

The shop in Almoradi is Tecsat Electrónica on the corner of Calle Virgen del Rosario and Calle Nuestra Señora de Monserrate.

patsyd

Posted: Fri Mar 30, 2018 6:48pm

Posts: 180

23 helpful points

Location: Orihuela Costa

Joined: 12 Jan 2017

Posted: Fri Mar 30, 2018 6:48pm

PeteKnight wrote on Thu Mar 29, 2018 5:59pm:

I think it’s supposed to cover you if an electrical surge causes all your appliances to go Bang!

You may also have protection for freezer contents in case of a power cut (that’s the fault of Iberdrola) and I think that if you have to call them out because your smart meter has tripped and needs resetting then that call out is free....

...

I’m not an Iberdrola customer, so only going by what I’ve read on the various forums.

Maybe you should pop into the local Iberdrola office and ask about exactly what’s covered. Maybe other forum members can say if they’ve ever managed to get any insurance money out of Iberdrola?

Pete.

Hi Pete..you have always been very knowledgeable....a) should house insurance not cover that ans b) can I ask who your electricity is with...I’ve only heard of iberdrola. Tia

PeteKnight

Posted: Fri Mar 30, 2018 9:03pm

PeteKnight

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Posts: 2074

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Location: Villamartin

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Posted: Fri Mar 30, 2018 9:03pm

I guess that household contents would normally cover freezer contents, but you might not be covered for the other stuff. Also, claiming on your contents insurance will come back to bite you with increased premiums and complications if you try to insure with anyone else.

I’m with Iberswitch.

Pete.

patsyd

Posted: Sat Mar 31, 2018 9:46am

Posts: 180

23 helpful points

Location: Orihuela Costa

Joined: 12 Jan 2017

Posted: Sat Mar 31, 2018 9:46am

Thanks Pete. We don’t live in Spain permanently so I will certainly look into Iberswitch next time we are there for a longer period of time 👍

PeteKnight

Posted: Sat Mar 31, 2018 10:22am

PeteKnight

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Posts: 2074

2298 helpful points

Location: Villamartin

Joined: 8 Nov 2015

Posted: Sat Mar 31, 2018 10:22am

I'm with Iberswitch because the previous owner of the property switched to them and we continued the contract when we bought the house.

They charge an administration fee for their service and you also have to pay a distribution fee to Iberdrola as they own the distribution infrastructure (a bit like the National Grid).

Iberswitch say that they find the best deal for purchasing electricity then switch you to that electricity supplier. Our supplier is Fenie Energia at the moment, but it has been since we bought the house over 2 years ago. I spoke to Iberswitch about this, and asked why I shouldn't just go to Fenie Energia direct and save myself the Iberswitch management fee. They claimed that because they buy the electricity in bulk they get a much better deal than if I went direct to Fenie Energia, and that customers who went direct have seen price increases during that two year period, but Iberswitch have managed to negotiate a deal to keep the prices constant.

Like you, I don't live in Spain permanently, so it's difficult to know what the reality if the situation is, and to work-out if I'd be better-off with either a direct contract with Fenie Energia, or a contract with Iberdrola. Ton be honest, when I'm in Spain I have better things to do that go around talking to electricity supply companies to see what the most cost-effective solution is.

So, I'm not recommending Iberswitch, or Fenie Energia - just answering your question about which supplier we (currently) use.

Pete.

patsyd

Posted: Sat Mar 31, 2018 10:45am

Posts: 180

23 helpful points

Location: Orihuela Costa

Joined: 12 Jan 2017

Posted: Sat Mar 31, 2018 10:45am

Thanks again Pete. Yeah..I agree...we’ve always had something to do each time we come over since we bought our property in January last year....never really had much chance to enjoy our visits. Hopefully that will allow change soon. 

Thanks again for the info. Btw...I assumed you lived there permanently since you seem really knowledgeable about all the important things. 

Pauline15

Posted: Sun Apr 1, 2018 10:10am

Pauline15

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Posted: Sun Apr 1, 2018 10:10am

We were also charged this but when we went to office Guardamar they cancelled straight away for us. We already have full house insurance so didn't need it

Pauline15

Posted: Sun Apr 1, 2018 10:15am

Pauline15

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Posts: 283

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Posted: Sun Apr 1, 2018 10:15am

PeteKnight wrote on Fri Mar 30, 2018 9:03pm:

I guess that household contents would normally cover freezer contents, but you might not be covered for the other stuff. Also, claiming on your contents insurance will come back to bite you with increased premiums and complications if you try to insure with anyone else.

I’m with Iberswitch.

Pete.

We had a very bad power surge 2nd week we were here which broke our washing machine we claimed on house insurance with no problems and had a new washing machine delivered 2 weeks later. Back home you would get a voucher or money to pick your own at same value but here they just replace the item.

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