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Ebay and SEUR deliveries - anyone else any problems?

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Posted: Thu Feb 14, 2019 2:06pm
51 replies795 views12 members subscribed
Dubiner92500

Posts: 171

Location: El Campello

8 helpful posts

I recently ordered something on Ebay for the first time (30/1) and the product was meant to be delivered today...(after a long exchange of emails with Ebay).... I got multiple confirmation emails from SEUR since yesterday telling me it was being delivered today.... So I'm at home waiting...and when I go online to track they say it's 'already delivered'??

Anyone else have had this problem? I see SEUR is a subsidiary of DPD which I know well from France...and where I've had similar issues - things flung over walls, not delivered, websites tracking not correct etc....

needless to say I've contacted the seller who has been extremely professional in all of this and now Ebay...but must admit this is my first time ordering and so far haven't been impressed...I'd be interested in other people's experiences!

thanks!

camionpilot

Thu Feb 14, 2019 2:35pm

Posts: 112

Location: Torrevieja

42 helpful posts

Posted: Thu Feb 14, 2019 2:35pm

Think yourself lucky  it wasn't Hermes who use correous express here , absolute disaster , and if you buy  anything off ebay  and it comes thro   Global postal  service [ PITNEY BOWES ] , don't expect it to arrive within a month , p/bowes and paypal take 15% of the postal charge , takes 10 days  to process and   repack your goods  and then send it by donkey ……..!!

Dubiner92500

Dubiner92500

Original Poster

Thu Feb 14, 2019 3:00pm

Posts: 171

Location: El Campello

8 helpful posts

Posted: Thu Feb 14, 2019 3:00pm

Oh dear God... it's worse than I thought!! It's with GPS.  I launched a thing on ebay telling them that it wasn't delivered... and I get a message (all in Spanish) telling me that it HAS been delivered and I won't be reimbursed!!!  I am now contacting Paypal and see with them.. if not I'll wait til I go back to Paris and get some legal advice...this was my first and only purchase on ebay.. This was via W/N from the UK and then SEUR/DPD. Unfortunately I've had problems with DPD in Paris already before.. they often update their tracking to fit into their schedule. I don't necessarily blame the delivery guys they often have impossible things to deliver in one day...but it's the structure/system which is fundamentaly at faultt - especially when you are paying for delivery. Well so much for that, but I want my 270euros back for this nightmare!! 

So it seems that delivery/courrier services here are even worse than in France!!  I've already contacted the seller to say I want to be reimbursed... this is just a holiday home here, and I'm going back home next week and I don't want to have to spend my time cross-checking every contradictory message from SEUR/Ebay etc... ah well will just have to do with the skybox to watch Freesat!! I'm done with ebay!!

thanks for the advice...will be duly noted... !

camionpilot

Thu Feb 14, 2019 3:42pm

Posts: 112

Location: Torrevieja

42 helpful posts

Posted: Thu Feb 14, 2019 3:42pm

Just check out P/Bowes comments on line , Usa is worse than Europe , I use UPS ,FEDEX, DPD , DHL , Seur in my area is good , just had a large car battery delivered from Belgium delivered in 6 days includeing the weekend  by them , so not all bad , internal Spain  I try to use Nacex , brilliant company .

jimtaylor

jimtaylor

Legendary helpful member

Thu Feb 14, 2019 3:56pm

Posts: 3304

Location: Almoradí

4572 helpful posts

Posted: Thu Feb 14, 2019 3:56pm

I order quite a few things from Ebay, from various countries, and also from Amazon.es. I've never had a problem with deliveries, whether it's been Seur, MRW or someone else.

I have occasionally intercepted the tracking and redirected packages to local offices of the couriers, so I don't have to wait in for a delivery.

The main thing to do is to include your telephone number with your address details, so a courier who can't find your house can ring you. You can then either give him directions or, as I do, arrange to meet him at a convenient location.

Golandrina

Golandrina

Helpful member

Thu Feb 14, 2019 4:14pm

Posts: 147

Location: Almoradí

106 helpful posts

Posted: Thu Feb 14, 2019 4:14pm

I have only twice had deliveries due via SEUR and both times waited in all day, only to find out that their drivers had reported that they could not gain access to the building in which I live.   We have a video entry system and each time no-one had attempted to contact me via the entry system.   Therefore, to my mind at least, some of their drivers tell lies.

Kimmy11

Kimmy11

Super helpful member

Thu Feb 14, 2019 4:57pm

Posts: 1242

1368 helpful posts

Posted: Thu Feb 14, 2019 4:57pm

Seur are dire - I once waited in 4 days for a parcel from M&S.  After the first 3 days of receiving emails to say it was going to be delivered, I noticed that the tracking system was updated at 4.20pm each day to say the driver had tried to deliver but there was no-one at home - not true.  Having stayed in again on day 4, I sat at my laptop from 4pm and actually watched the tracking system update at 4.20pm saying I wasn't at home - again, not true.  After some very firm words with M&S customer service and them liaising direct with Seur, it was arranged for me to go and collect my parcel from a photographer's studio in Rojales.  My advice is find out where your local collection point is for Seur and ask them to deliver it there, then go and collect it.

Dubiner92500

Dubiner92500

Original Poster

Thu Feb 14, 2019 5:07pm

Posts: 171

Location: El Campello

8 helpful posts

Posted: Thu Feb 14, 2019 5:07pm

thanks have just been told by Ebay that I have to report a theft to the local police!!! As I don't live here permanently and we just recently bought, that should be fun.. I'm not impressed with the reaction from Ebay as I already filed a case this morning and they closed it???

Dubiner92500

Dubiner92500

Original Poster

Thu Feb 14, 2019 5:10pm

Posts: 171

Location: El Campello

8 helpful posts

Posted: Thu Feb 14, 2019 5:10pm

I did all as you say, but they have wrongly indicated that they 'left' a note yesterday trying to deliver it,...despite the fact that they sent me an email last night saying it was being delivered today.. the fact that I have to now go off to the police station tomorrow and deal with this is something I am not happy about...

I've had similar problems in France with DPD... I tend to print out the tracking at different times as even the French postal service tend to 'modify' their tracking to suit their version of events..it's just crazy and I'm just not up to dealing with all of this hassle after an already tiring week of dealing with Spanish workers!  thanks for letting me know that it's worse than I thought!!

Dubiner92500

Dubiner92500

Original Poster

Thu Feb 14, 2019 5:27pm

Posts: 171

Location: El Campello

8 helpful posts

Posted: Thu Feb 14, 2019 5:27pm

yes I had a similar incident in December... supposedly they couldn't find us...turns out that they'd damaged the products and the company had to resend the whole thing a week later...

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