caixaltea bank - Page 2

Understood

Yes, Pauline, .I have read other members posts who are v satisfied with thataccount.

However, Caixa seems always to have been fair with us as residents, and, as I said, Jalon branch very helpful if needed, although our official account is based in another branch.

Caixa Jalon couldnt have been more disrespectful to us so its a bit of a mixed bag of experiences

Do you mean La Caixa/ Hola bank or Caixaltea, they are two different institutions

Gillyb I have been a Spanish bank account holder since 2006. My mortgage was held in a Spanish bank {Cambank}. This bank

has been taken over by numerous institutions over the years, the lastest is Caixa Bank. My esperience is that this is the worst of ALL.

I was asked to do online banking through their app. This led to me being unable to access my accoun or more than 6 months. Tryiing to access online help racked up horrendous telephone charges. My blood pressure went through the roof, after waiting for over and hour to speak to someone the call was disconected.

We requested that our account be transferred to a branch closer to where we lived (50 killomiters away), ignored.

We were required to attend the branch in person every two years to verify who we were. We attended with all the relevant documentation requested. We were then told they required more information which has to be accessed from the UK.

Seven months later withou access to our account, we were told that they had lost our personal data from their computers.

Another espensive trip to Spain. When they eventually agreed to our reguest for an appointment we were told the since we were retired for seven years we did not have to go through this trial every two years.

To say that this bank is an abolute S*£" show is an understatement.

We wWe

Unusual as CAM bank was taken over by Sabadell.

Caixa took over Bancaja and Bankia. 

However, we have been with first Bancaja and then Bankia and now Caixa. Obviously they must vary branch by branch as we get excellent service from out branch and have had 2 "personal" advisors who have been great. In the 12 years we have been with them, we have only ever paid the 20 euro a year with Bankia for a second debit card but even that was binned some 4 years ago and we now have credit cards instead with no charges. Obviously this is with being permanent residents.

As non residents were charged for the 2 yearly government required non resident certificates but never had to go to the branch. The only time we were called in was when our passports, which we used for ID, were due to expire. Now we have a TIE then it will be only every 10 years.

Definitely seems to depend on the branch personnel.