Ikea complaint
Posted: Wed Jul 26, 2023 1:13pm
I ordered a kitchen in Ikea La zenia in June
Despite many promises still not installed --can someone tell me how I speak to a senior manager at Ikea
Posted: Wed Jul 26, 2023 6:22pm
Very helpful member
I would call in person to store you order kitchen from. I would bring any paperwork with me. I would also be firm in my stance and Demand to speak with The General manager. I would make myself heard as in speaking out loud. Do not take NO for any answer. Ask about refund policy. I would not bother with making Phone Calls. If you have a Partner or a good friend bring them along for moral support. Make it clear you want problem resolved immediately. Do not take excuse that Sale person who you dealt with is on holiday. Do not worry about que of customer behind you as that will be to your advantage. But they are normally good with resolving issues with customer. I sincerely hope you get it resolved and I hope you are in Spain 🇪🇸 as email waste of time
Best of luck 👍
Posted: Wed Jul 26, 2023 6:27pm
Helpful member
Yep i agree, turn up and make a fuss
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Posted: Thu Jul 27, 2023 11:46am
Very helpful member
How do I speak to a senior manager in Ikea?
In person and in Spanish. If you don't speak Spanish take a translator with you.
Good luck. J
Posted: Thu Jul 27, 2023 9:46pm
Super helpful member
Sligogent wrote on Wed Jul 26, 2023 6:22pm:
I would call in person to store you order kitchen from. I would bring any paperwork with me. I would also be firm in my stance and Demand to speak with The General manager. I would make myself he...
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...ard as in speaking out loud. Do not take NO for any answer. Ask about refund policy. I would not bother with making Phone Calls. If you have a Partner or a good friend bring them along for moral support. Make it clear you want problem resolved immediately. Do not take excuse that Sale person who you dealt with is on holiday. Do not worry about que of customer behind you as that will be to your advantage. But they are normally good with resolving issues with customer. I sincerely hope you get it resolved and I hope you are in Spain 🇪🇸 as email waste of time
Best of luck 👍
Likelihood is that the small store in La Zenia will not have a General Manager on the premises, as the store is about the size of a small terraced house…
Not trying to excuse IKEA, but you may find the issue is that they contract out kitchen installions to 3rd parties. That is still IKEA responsibility but try and establish the exact issue here. Try and stay calm but be firm that you want answers!
Best of Luck.
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