Whatsapp.........Whats wrong.....

Posted: Wed Dec 11, 2019 1:25pm

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I recently had a problem with Whatsapp in that it stopped working........kept getting messages from Orange saying my tariff wasn't compatible. Went online and discovered another forum where people were complaining about the same problem happening the same time as mine 3rd of December 2019 and it wasn't confined to Spain. I bought my mobile phone from Orange and the guy in the shop set up whatsapp for me. However, now when I try to call via Whatsapp it doesn't work and I get a message saying it is because I have no internet connection....which I do. Then I get another message again telling me my tariff is not compatible. I constantly have to reboot my phone in order for it to work. Even after I successfully make a call I still get another message......it is driving me mad. The staff in the Orange shop were no help, just wanted me to buy a more expensive phone. I have been using Whatsapp on my phone everyday for 18 months with no problem until the 3rd December. I often miss calls because the phone doesn't ring every time I get a call. Has anyone else experienced these problems.

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Posted: Wed Dec 11, 2019 1:56pm

Kenneth1

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Posted: Wed Dec 11, 2019 1:56pm

Have you tried updating WhatsApp on Google play/appstore. This worked for me. My problem was before Dec. 3rd.

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Posted: Wed Dec 11, 2019 2:26pm

Movingon

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Posted: Wed Dec 11, 2019 2:26pm

Latest update was just 2 days ago but I'd be surprised if it were the actual problem.

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Posted: Wed Dec 11, 2019 11:57pm

Cfell63

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Posted: Wed Dec 11, 2019 11:57pm

They’ve stopped WhatsApp on Microsoft based phones I think...something like that

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Posted: Thu Dec 12, 2019 6:42am

Boandtia

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Posted: Thu Dec 12, 2019 6:42am

Whats app have removed support for lots of older phones and are doing it for all windows phones .. Many more will be removed in the new year

Posted: Thu Dec 12, 2019 11:32am

Stormy1

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Posted: Thu Dec 12, 2019 11:32am

Thank you, that is why the guy in the Orange shop told me I should buy a more expensive phone as he thought mine was old....only 18 months......but then we live in the throw away age. I only use the phone for Whatsapp but even so I still manage to use up my credit (PAYG).