Firefly car rental
Helpful member
Hola 👋 Is there anybody out there with experience of Firefly car rental from Alicante airport?
A friend visited for the week last week and picked up a rental car from them, he had already taken out additional U.K. insurance prior.
Car returned last Saturday with full tank of fuel. On Monday, he notices £156 lifted from his bank account by firefly. No email notification if this. He has tried ringing firefly but no answer.
He is unable to claim against his own insurance as has no invoice to show them 🙄
I will be going to the airport next week, so am fully intending to go to the desk and enquire on his behalf. I am considering making a banner to take with me saying “Don’t use Firefly” but on consideration will give them the opportunity to resolve 🤔
Any other advice as to how my friend can proceed with this would be gratefully appreciated
FYI I only ever used to use Edi, Lara and Wiber with no problems whatsoever 🤞