Complain to Benissa agua ?
Posted: Wed Mar 13, 2024 11:10am
We are in a block of 6 flats and one person has the water meter in his name as he owns 4 flats and we pay him for what we consume each month
Now 2 of us want to have our water direct from mains with our own water account and meter so we paid Benissa agua £790 for the right to connect and they gave us a meter. Now they say we cant connect to the pipe leading to the property as its only 3/4 inch and we need to dig around the road to find the main 1" pipe.
They cant help with a plan so how can we expect to dig blindly looking for a water pipe?
They are even charging us £13 per month for what looks like a standing charge and we have not even connected the new meter yet
Would anyone know where I can log a formal complaint ?