Janice51 wrote on Mon Sep 28, 2020 3:44pm:
Don’t laugh but I went into my branch in Pinoso and asked the young lady at the counter what it meant. She said she had no idea at all but that the bill/direct debit had been paid so I shouldn’t worry! However, I go along with the theory that it is our safety net to refuse further payments on...
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... a service we have perhaps already cancelled.
There is also another word ‘split’ which if you click on it, you could make the payment in two instalments if I understood correctly!
Sometimes their English leaves a little to be desired 😊
Janice
You are correct on the "split" option but bear in mind interest would be added.