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My last visit to Spain I restarted my broadband with Avatel I paid cash and established service for April May June cost of 63 euro.
In July Avatel have sent dd bill to my account for services I have not requested. I have stopped the payment at my bank ie Wise
I have sent numerous emails to Avatel to ask why I am billed no reply
IT is a concern
Any replies welcome
Barry
Hello
Emails are too easy to ignore - and many companies do here. Why dont you just phone them and get an immediate explanation for your bill?
Cheers
Elinspain
Posted: Mon Jul 10, 2023 10:08am
Super helpful member
Hi
Register with Avatel web site here https://www.avatel.es/area-de-clientes/ , you might have more luck. Maybe it will tell you what they think you signed up for.
Cheers
Steve
Posted: Mon Jul 10, 2023 12:39pm
Very helpful member
There is a 5 Euro charge each month even when the broadband is switched on. How much was the latest payment taken by Avatel.
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TheRower wrote on Mon Jul 10, 2023 12:39pm:
There is a 5 Euro charge each month even when the broadband is switched on. How much was the latest payment taken by Avatel.
Bill for July 21 euro plus fine now bill 25.84
My service suspended end of June 2023
Very difficult to contact Avatel
Currently in the UK
Kind regards
Barry
elinspain wrote on Mon Jul 10, 2023 9:40am:
Hello
Emails are too easy to ignore - and many companies do here. Why dont you just phone them and get an immediate explanation for your bill?
Read more...
Cheers
Elinspain
Phoned them no pick up after ages on call
Barry14 wrote on Mon Jul 10, 2023 4:08pm:
Phoned them no pick up after ages on call
Thank you for all your replies
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